Carvel — Restaurant in West Caldwell

I’ve been ordering Fudgie the whale from Carvel in West Caldwell for every family birthday for over 15 years. Absolutely delicious! Sometimes we get extra crunchies, fudge or all vanilla ice cream for an additional reasonable cost. Kirsten and Karen as well as their staff have always gone above and beyond to provide excellent customer service. I ordered a special fudgie last week for a birthday and was surprised to pay a whopping $10 more than usual for the same cake and it wasn’t done correctly. I figured maybe it was some kind of mistake and didn’t have time to address. Today I picked up another fudgie that I ordered in advance with the same $10 additional charge. I asked if it was the correct charge and was told yes. I asked if Kirsten was still there and was told no. Now THAT explains it! I understand that regular price increases are to be expected over the years but in my opinion this is an outrageous increase without notice. Kirsten, Karen… please come back or tell me where you are so I can change my place of business for Fudgie who has become an extra member of our family. This review is 3 not 5 stars strictly due to the surprise cost increase not...

I has a big order which was 120 ice cream sandwiches and a small cake this order was called in on Friday July 23, and everything was ready for me to pick up on Saturday July 24, 2021. The young man that took my order was so nice he called me back with the total amount and to my surprise I was giving a discount. Those ice cream sandwiches were fresh and pack just right I will be doing more business with you...

Yikes! One of us ordered a small, and it appeared less than child sized. The soft serve was barely above the cone...The server asked if that was enough ice cream or if I wanted more? She said the machine came out like that? This was a very strange experience, and we will not be back. The poor server was the only one working while two others were on a computer right there...with a line...