Seoul Spa and Sauna — Attraction in West Hartford

It is with incredible displeasure that I write this review. It may be the first negative review I’ve ever written. I am the person who always gives 5 stars and asks to speak to the manager to give high praises to any job well done. Unfortunately this business provided me with the worst customer service experience of my life. I had more than one occasion of feeling the manger (or owner?) truly did not care about his customers but this last time was sadly the last time for me. I had purchased a package of 5 scrubs in Jan 2017. I used two of them in early of 2017. My Dad became very ill and sadly passed away so there was a very large portion of 2017 I wasn’t able to be in CT and make any appts. Every time I went to use one of my 5 I ALWAYS brought someone with me who was paying full price for their service. In early Jan 2018 I used my 4th scrub. I vaguely remember a one year expiration but recalled buying them in very late Jan or early Feb so I thought it wasn’t a problem. I made an appt for Jan 28th and again brought someone with me. When I walked in the manager asked if I had credit left. I said yes. He looked at his book and said no it’s expired. He pulled the book towards me and said look. It had expired on Jan 21st. He had already crossed it off with expired somewhere between Jan 21st and Jan 28th. I explained that it was my 40th birthday gift to myself from all of my family and friends and that I didn’t understand how there was zero leniency in the one year mark…that I thought I had at least until the end of the month. He said no, it’s expired. He had ZERO interest in trying to find a way to make it work. Standing beside me was my sister in law ready for her service. He knows me and knows that I always bring someone with me (who would have otherwise NEVER known about his business). What shocked me was that I was there just a few weeks prior and he could have told me that I had one service left about to expire or made a courtesy phone call to me to let me know (my phone number was right there on the page he put a line through). He could have offered some way of making it work since I was there and only 7 days past. My sister in law was speechless. He was smug, callous and wanted to do nothing to meet in the middle. I’ve been a client of his for years bringing new clients to him all the time. I teach wellness workshops and have let students know about the services he offers since my students are local to his business. We left and neither of us will ever go back. It is really sad to me that someone wouldn’t want to treat loyal customers with just a little...

Do yourself a favor and avoid this place at all costs. If i could give this establishment a 0 star review, I would. My girlfriend and I purchased the body scrub off of Groupon and made appointments for today at 10am. When making the appointment, we were told to come in at 9am. They advise you to come early so you have time to change, and then spend time in the dry and steam sauna before your scrub. We had gotten there around 8:45 and realized that no-one was in the establishment. At 9am, a car pulled up next to us and it seemed like it was the staff for the spa. Mind you, the hours for Sunday are from 9am until 10pm which is clearly stated on the website, on Groupon as well as on their front door!!! We waited until 9:10 to head in, to allow them time to set up and get ready. We walk in and are met with a horrible glare, not even a hello or good morning. Just a death stare, almost as if we were bothering the gentleman behind the front desk. We explained that we were there for our 10am appointments but that we were advised to come in at 9am. The guy behind the desk proceed to tell us we were liars and that no-one told us to come at 9am. He explained that nothing had been turned on and the saunas were not ready and wouldn't be for at least another half hour. All the while, he was being extremely rude and that we were inconveniencing him. We decided to leave and contact Groupon immediately. We asked for our money back and that we refused to give this establishment an ounce of money. I have never been treated so poorly in my life and i advise everyone to stay away from this place. Customer Service is everything and if you treat your customers poorly, it will come back to you. To everyone reading this review, take your hard earned...

Yesterday was the first day that I have had off and, completely to myself, in about seven months. So, what could I do for myself on this special day? I decided to visit Seoul Spa and Sauna for my very first visit. And it was a perfect decision. I've been to Korean baths quite a few times so I had a reasonable expectation of what the experience should be but, every business is run differently and has different staff so experiences can vary. I can happily state that everyone that I encountered at Seoul Spa and Sauna was fantastic. They were all doing their best to take care of me and ensure that my visit was pleasant. I left a happier and much more relaxed person than when I arrived and that sense lasted the remainder of the day and on top of it, I had an exceptionally restful nights sleep. The location is a reasonable distance from home so I fully intended to make more visits there whenever I can and would happily recommend it to anyone who has an interest in such things. If you are contemplating a visit to Seoul Spa and Sauna, regardless if you are a Korean spa newbie or experienced one, I would recommend reviewing all of the POSITIVE reviews here on Google. Honestly, they all portray what I experienced first hand and gave a good picture of what to expect of the facility. If you are a newbie to Korean spas, I would recommend in addition to reading the reviews, doing some online research to get a clear understanding ahead of time about just what it is; it may be an acquired taste for some people. But, definitely try it once. A Korean scrub is a real simple and basic thing but it is a pleasurable and re...