Treetop Adventure Course — Attraction in West Orange

Be aware. We called this morning to book a reservation for 1pm. They said you could only do walk ups the day of. Reservations are made 24hrs ahead. But for today they have walk ups starting at 1pm. I asked the girl and was told it looked open at 1 we shouldn't have any issues getting on. So after a 40min car ride we arrive at the zoo. We purchase a zoo ticket so we can walk threw the zoo on the way to the ropes. We arrive at the ropes ticket window that is outside of the zoo entrance on the far parking lot. And we are told no walkups until 1. Ok fine we head back into the zoo. Have lunch. Note the bbq chicken pizza was so delish. Very suprised. Very few animals are out and 2 exhibits are closed. Sea lions and touch tanks. We did not see 1 bear not 1 lion. If you want to see giaraffs they were out penguin's and the small animal exhibits we ok. It's a hot day and there are tons of camp kids. I Have to say the campers were very well behaved. I felt badly for kids who didn't have money to buy water or drinks. Camp programs should have access to free water stations. Anyway back to the ropes. We arrive at 20 min to 1. On the web site it says to arrive 15mins early. So I fill out the forms and I along with 2 other families are told we can't pay for a 1pm slot until 1pm. We are told they take reservations first. One mom aksed how many people in each group. The staff replied they don't know. There were 5 younge adults behind a ticket window. Making us wait until 1pm exactly to by a ticket. Now this is where it gets very frustrating. I Purchased 2 tickets plus zipline and head up to the check in station. Put on gear and are then told there is a back up to expect delays. So I asked what does this mean. The response. A group of 70 campers is ahead of us. They are moving slowly on the course. Only 2 people are allowed on each platform. Basically it's bumper to bumper people. I was told the course takes 1 to 1.5hrs to move threw from start to finish. With the delay it's up to 2.5hrs on the course. And your basically waiting for the people ahead of you to move threw. Can you imagine 87 degrees in the sun for 2.5 hrs on a rope course. No bathrooms up there no water stations. This seems dangerous. So we left had to wait to get approved for a refund. I went to customer service to make them aware. The response we are sorry and they wanted to give my son a small stuffed animal. Lol he's 10yrs old he doesn't want a stuffed monkey. We didn't take the stuffed animal. I left my phone number if an administrator would like some feedback. This company has wasted my time. We would not have come out today and could have made a reservation another day knowing that large camp groups were on the schedule for today. You people just need to be honest. Have people go threw with a tracker so you get an idea on timing. If you know there is a back up tell people before they wait on line to purchase a ticket. If we were to go back. I would purchase a ticket first thing in...

On Sunday afternoon,8/5, my daughters and I took part in your Tree Top Adventure. I would like to commend the guides, both young and not so young. They were amazing. Very patient, kind and understanding. And very helpful because I needed help three times and one of my daughters needed to be rescued.

When we got to the admission booth we requested four adult tickets for both the adventure and the zip line. One problem was that we didn't realize we were purchasing tickets to the adult course. Which is NOT for beginners. We had no idea. Like I stated above, one of my daughters needed to be rescued and I needed assistance three times. There were no instructions on the posts on how to pass to the next post. Since none of us had ever done this before we were at the mercy of the gentleman on the zip line. Lol. He was very informative but he had others responsibilities.

When we showed up to purchase the tickets, we were unaware of how difficult the "adult" course was. We thought we were simply purchasing adults tickets to the course that could be seen from Northfield Rd. There should be some kind of instructions as to what the "adult" course would entail. We did have gloves and sneakers, so we were prepared on that sense, but not for he difficulty for the more advanced course. YOU HAVE TO TELL people of the difference between the two courses.

I don't think we will be doing it again. Lol.

Thanking the young people who were guides and the gentleman who did the zip line who were very patient, kind and helpful. They are a credit to your training.

I recommend that you call the "kids" course the "beginners course" and the "adult" course the "Advanced" course.

Oh, did I mention that We were doing this adventure for my 70th birthday. I was way out of my...

Just finished the Junior Course this morning and had an incredible time with the family! Check in was quick for us because we already made reservations and printed and completed the forms beforehand (apart for waiting for the large group in front of us who were completing forms on the spot - it would be nice to have 2 separate lines so that people who are ready can move along a little faster). The person who checked us in was super kind! We got there 15 minutes early for a 10am reservation, no one was taking temperatures when we got there but they were setting it up while we were in line. The young women who helped us with our harnesses and helmets were super kind and helpful and answered all of our questions. The course was great for my 6 year old niece - Garry was an amazing help! When he noticed she was struggling on the 2nd obstacle, he guided her through the rest of them with incredible patience. Instead of having her do the 2nd part of the course, which is way more difficult, we had the option of doing the 1st part over again, and my niece was able to do it with total independence (I could hear her using what she learned from Garry to coach herself through). My 12 year old sped through the course - she did this one when she was 7 and has since progressed to the adult course, so this was easy for her. Overall, we had a wonderful experience that lasted maybe an hour or so, which was ideal with a 6 year old. Very well organized, and the staff are professional, helpful, and...