uBreakiFix - Phone and Computer Repair — Attraction in Westwood

I took my phone here to get a new screen because apple was unavailable at the time. A little while later my phone screen completely froze and would not let me use the touch screen - but I could still see everything happening on the screen, just touch was not working. I took it back here and they honored the warranty and gave me a new screen... when I got my phone back the screen now worked, except there was a major glitch that would make the screen spazz as I typed. The store claimed this was my fault and it was a motherboard problem that only apple could fix. Even though it was not a problem I had before bringing my phone to them?? I went to apple and they confirmed the problem was coming from the screen install, and they would have to give me a new screen. Before doing that with apple I called this store and asked for a refund because this was not my fault, they told me they would give me a refund but I had to give them their screen back. They said I could bring my phone to them and they would put the original screen back into my phone that they just took out. When I got my phone back they had given me a RANDOM SHATTERED SCREEN. Who does that?? Now I had a shattered screen until I was able to go to apple. When I got a new screen installed by Apple they told me that the technician who did the previous screen change, broke my Face ID. They got fingerprints all over it that damaged the use of Face ID, Apple tried 2x to clean this internally but it did not work, and unfortunately my only option to fix it is to pay $400!!!! This store gave me back a screen that was not working, then a broken screen, and broke my FaceID. Do...

I am truly appalled with how bad their customer service is combined with Samsung’s customer service. The issue at hand is a scratch that occurred on the camera glass by itself. I have had the phone (and have many other Samsung phones) and have it protected with a glass screen protector and thick case. The hairline scratch is not visible unless if it is shown with a flashlight and even still the rep there said he couldn’t see it until I pointed to it.

There is no sight of impact because it was never dropped and it is a very common issue with the s20 ultra lineup. Samsung initially told me it was not physical damage with pictures as evidence but that I still had to get it “further” evaluated by ubreakifix. So I went there, referenced what Samsung told me to say and still it wouldn’t be covered. And furthermore he tried to educate me on why what Samsung told me is not real news.

The part where he tried to educate me and justify his point of needing to charge me is what I find most frustrating. That fact and that a $1200 device can scratch out of thin air and not be covered by the manufacturer. Overall I am disgusted with Samsung and ubreakifix and won’t be dealing with either...

Tamar, the manager is absolutely amazing. Her customer service skills from beginning to end were top-notch. She is professional, knowledgeable and kind. She should be commended as her job is clearly not easy. She is often dealing with several customers at once and handles it like a pro. My entire experience was excellent and I will definitely be back in the future!

My only request is that you please make your new hours effective 12/18/22 clear to the cell phone carriers and customers as they have been making appointments at times that you are not open causing customers to come to the store when it is closed. This happened to me when I came to the store for the first time. My appointment was at 10:00 a.m. but the store did not open until 11:00am and I had to stand there for an hour in the cold because Verizon could not change the appointment once it was made. The old hours were 10:00 a.m. to 7:00 p.m. and the new hours are 11:00 a.m. to 6:00 p.m. (closed Sunday and Monday) which most people are not aware of including Verizon my carrier. Some better communication would be appreciated. The appointment system should be updated to reflect this change in...