Great place with great service. Read some of the other reviews and the negative ones appear to be based off politics instead of actual merit for a jewelry store. This store has good products, an owner who cares, and unique designs and craftsmanship. Comments below that talk about a “diamond” price don’t take into account the entire picture. Also, something like that is so subjective. I spend a lot on Jewlery and watches, I shop from Rodeo, 5th Ave, to wholesalers and family owned shops like La Viano. They’re fair with their prices. Is there cheaper, sure, is there more expensive, absolutely. But you don’t get the relationship, craftsmanship, knowledge, and customer service experience with those other options. People who are actual shoppers and not one time buyers will appreciate the value of a relationship with a place that values the relationship back. That’s LaVianos. Ignore the 1 star reviews, I’ve read them and they sound like people who just don’t know and like to complain. For an experienced Jewlery shopper that spends six figures a year on watches and Jewlery and shops around, take it from me this is a great place. They got me the watch I wanted for my wife on short notice, they custom order things I like, full service. As for the guy about the Rolex, he clearly has never bought a watch before. Unless you go to an AD you won’t get box and papers in your name. Good luck going to an AD and finding a Rolex. Be happy you got one for a price you clearly liked. If not join the 5 year wait list, spend 50 grand on ancillary Jewlery at that place, and the. you can have your own name on the papers. Also they don’t advertise they’re a Rolex store, so I don’t know why you...
Read moreThe only Jeweler I will trust with my emerald-cut engagement ring is Jeff LaViano. My husband Neal and I had just finished lunch and my center diamond literally fell out inside our car into my lap last weekend, so we raced over to LaViano Jewelers to get it repaired and into his good hands immediately.
Jeff was extremely polite, welcoming and greeted us with a huge smile. He even showed us the ring under a microscope and said the prong head needed full replacement and confidently assured us that the ring would be ready in just (3) business days! He personally emailed with me and called me by 12 noon on the third business day and had it ready on his desk when we returned so he could personally chat with us when we came back yesterday.
Since the ring was purchased [elsewhere] back in 2009, Jeff proactively offered to provide a brand new appraisal (based on our original GIA paperwork from the previous Jeweler) for insurance purposes. Thank goodness we did that, since it turns out it gained nearly $4K in value since it was originally purchased, which made us feel great! Now we can update our insurance paperwork properly this week, too!
There is no wonder why LaViano Jewelers has been in business since 1945. We are both really pleased with the service we received - the engagement ring looks brand new and my husband is over-the-moon happy that we got it fixed so fast!
Thank you for everything, Jeff! We really appreciate your time, attention to detail and for being so nice to us! We will be recommending your services to...
Read moreI went into LaViano looking for a Breitling watch for my husband, for our 10 year anniversary. I had gone to a couple Breitling authorized dealers (ADs) in the area as well. By far, LaViano was the best and here's why: they have a great selection; they are very knowledagble about the brand and offerings; they were not pushy for a sale; they were very willing to help put together the exact combination I was looking for; price; and customer service, which is the most important to me. So the other Breitling ADs were not willing to change out the band-I was looking for leather, and LaViano had a selection of branded bands to choose from. The watch I wanted came with a rubber strap, and they told me I could change it to any combination I wanted, which was great since I wanted leather. They also gave me a great price right off the bat--I knew the MSRPs, so there was no BSing there. They showed me MSRP and then the price they would sell it for. One AD (not to be named) tacked on a few $ to MSRP, which I believe is due to their additional service warranty (that I didn't ask for! Breitlings from ADs would have a 2 year warranty anyhow); and getting a discount was like pulling teeth and meager at that. LaViano gave me the best price, by far, which was great. To solidify the deal, Chris and Scott in the watch department were very pleasant with me. They treated me with great respect and courtesy, and that is what won me over--hands down! I would highly suggest that if you are looking for something special, definitely...
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