Marshalls & HomeGoods — Attraction in Wethersfield

I’ve been a loyal Marshalls shopper for years, but today’s experience left me extremely disappointed. I was simply sitting on a piece of furniture while waiting for my friend to finish shopping. I had the products that I had chosen to purchase sitting next to me, ready to check out as soon as my friend had finished shopping. As I was just sitting and on my phone minding my own business, a staff member came over and harassed me for no reason. I understand there are store policies, but a more polite and professional approach would have gone a long way, especially because other customers were doing the same thing, and were most definitely not spoken to in the way she spoke to me. This kind of treatment really soured my entire visit, and I’m seriously reconsidering whether I want to shop here again. I don't know if it was because I am younger and she thought I would automatically causing trouble, or for other reasons, but the way she spoke to me was completely out of line, and I genuinely did not know how to react to a staff member speaking to a paying customer that way. Good customer service is all about treating EVERYONE with respect, and unfortunately, that was missing today. This really made me question whether I'll continue shopping here...

I usually love this store, and I shop here almost weekly but my recent experience trying to return a candle was horrible and makes me not want to come back. I got a handful of candles as gifts and decided to take back 2. one I had a gift receipt for and one I did not. they took the one with the gift receipt but the one I didn’t have, they refused and said it was “too old” - the person who gave me this candle swore they just bought it a week prior. it was unused, tag/barcode still on except for the price being scratched out. many similar ones on the shelf. they gave me such a problem about a $9.99-$12.99 candle! cashier and manager were absolutely...

Went in for a particular pair of shoes I had seen last week and they were all sold out. We couldn't figure out if they had the items at any other store as they don't keep their inventory online. (hello... this is the 21 century Marshalls& TJX Cos, please join us...)

They have lost their way: their idea of clearance is $2 off a $40 item... what???

Their return policy is horrible... No invoice, no refund or store credit... 30+1 days and no refund or store credit... I'm sorry but WalMart and COSTCO have spoiled me.

I have been shipping at Marshalls for over 30 years and every year their policies get worse and the quality of their...