Starbucks — Restaurant in Wethersfield

First off there was no line to start no one announced my drinks were done. I go to pick up my cups and my hands get covered in chocolate and caramel syrup. Since the sink was right next to me I attempted to use it and the woman snapped And said don’t touch that… I said don’t speak to me in that disrespectful way. She said that’s not your sink. NOTE the sink didn’t say employees only at least not that I could see. I’m like if you did your job correctly and not left a nasty mess on the outside of the cups I wouldn’t have too. It would be more excusable if it was busy or extremely busy but it was not. By the way this was not the first time! Do they really think that customers want to pick up cups with nasty stickiness on the cups and then have to go wash their hands and clean the cups off???? I mean is this appropriate they seem to think it is! I will never patronize this place again trust and believe. If the owner of this location is smart they will reassess and evaluate these employees and the way they...

I’m noticing a lot of one star reviews and I can understand why…I visited this Starbucks to enjoy a coffee with a friend, but unfortunately, my experience was not as welcoming as I had hoped. While my order was prepared correctly, the customer service fell short.

When I politely asked for cinnamon, the girl who assisted me seemed noticeably annoyed, which made me feel uncomfortable since it was just a simple request. Later, when I approached the counter again to ask for a to-go cup after spending some time there, I was met with the same unwelcoming demeanor. While I understand that everyone has off days, I couldn’t help but notice that she interacted more warmly with other customers, offering smiles and engaging with them in a friendly manner.

Consistency in customer service is key, and while this may have been an isolated incident, it did affect my overall experience. I hope that all customers, regardless of the circumstances and race, are met with the same level of courtesy and...

Highly dissatisfied with service we received this morning. Placed a mobile order for a strawberry smoothie, amongst other items. Fiancé arrived at this location to retrieve our order, tastes his smoothie and was visibly not happy with the result. The barista proceeded to ask if it was okay, fiancé replied, no it tastes like milk and ice, not a smoothie. Barista replied, yeah we ran out of strawberry syrup 🤷🏼‍♂️ turned his back to work on something else. Not, right, we ran out of syrup but we can make you something different if you’d like! — the response that should’ve occurred would’ve occurred at literally any other Starbucks. So the fiancé not wanting to cause a scene left with the disgusting “smoothie” and wasting the $4 spent because the Barista did not attempt to resolve the issue. This location has really gone downhill and the staff act like they truly don’t care. I’d much rather go out of my way to Cromwell ave than to...