Chipotle Mexican Grill — Restaurant in Wethersfield

I placed an online order around 7:25pm-7:30p it said my order wouldn't be ready until 7:50pm-cool.. I went to the Starbucks next door to kill time i walked in around 7:50 seen that my order wasn't on the shelf yet, didn't think much of it so, i sat down and gave it a couple minutes. After seeing that the workers were only tending to the line of customers and NO ONE was working on online orders i got up and asked if i was in the correct location (I am from New Britain so it was my first time there) she said yeah and continued to "clean" a small counter area that was near the cash registers. We didn't get our food until we opened our mouth about our order not being don and it was already 8:15p we were told twice that someone was working on it, we had 3 people tending to the long line of customers (mind you there was not a long line when I got there) they had someone on break, another person cleaning in the kitchen area, someone else came out of nowhere (i guess clocked out for the day) but not one person were tending to the mobile orders. The red head, the one with glasses and braids and the other girl that was working on 6/13/2024 around 7-8pm need to have a serious reality check, if they don't like their job then they need to fix their attitude and maybe they'll find themselves a better paying job. I will avoid coming here ever again and I will be taking further action on this matter until something changes in this location cause based off all the other reviews this location sucks, from the food to the lack of mannerism from the...

This afternoon at 12:38 pm called the restaurant to talk to the manager, who was very rude. When I asked her to repeat her name for clarity, she hesitated. I could not still make out her name. I just made sure to document the time and conversation for future reference. While at work yesterday, my son went to this establishment to pick me up some lunch. I noticed today while checking my online banking, I was charged twice, with one fee being a tremendous amount on 19. 70. I only ordered a burrito. When I explained my situation to the shift manager as she described her title and stated, “ I can’t help you with that,” I restated her words. I asked if she doesn’t want to help me or can’t, and she states the General manager who runs the place would have to help me because she wasn’t not there yesterday. I asked if there was someone else besides the general manager that I could call. She stated “ no “ and told me to call back tomorrow after 10 am. So do they not check to make sure all Their receipts and money are correct at the end of the shift? I asked if I was there, and this happened.would she helps me, and she noted,” yes.” What is the did id I came in with a receipt? What happened to respect and courtesy for the consumer. I will not revisit this establishment. I will post an update after speaking to the general manager whenever that takes place. I understand ppl are going through things but to answer the phone in that manner and to respond to someone who is talking respectfully is not excellent customer service. Very...

• Frustrating experience for Online / Mobile orders **

Dear Chipotle, I am writing to express my extreme disappointment with my recent dining experience at your location at 1084 Silas Deane Hwy, Wethersfield, CT 06109 on 01/17/2025

I placed an online order at 6:40 PM, with the earliest available pickup time being 6:50 PM. I was initially pleased with the prompt availability, however, I ended up waiting until 7:25 PM for my order to be processed. This significant delay caused considerable frustration.

Upon receiving the order, the quality of the food was extremely disappointing. The quesadilla was severely burnt and unappetizingly soggy due to inadequate salsa packaging.

Furthermore, I observed that while there were 2-3 employees attending to walk-in customers, only one employee appeared to be responsible for fulfilling online and mobile orders. This clear disparity in service levels created a significant backlog and ultimately led to the unacceptable delays I experienced.

The purpose of this grievance is not to seek a refund, but rather to bring these serious concerns to your attention. I believe that this level of service and food quality does not reflect the high standards that the Chipotle brand is known for.

I urge you to investigate this matter thoroughly and take necessary corrective actions to improve the customer experience and ensure that food quality remains consistent. This includes addressing the apparent understaffing for online orders and implementing better quality...