Ribbit Computers — Attraction in Wichita

I took my MSI gaming laptop to ribbit computer on west street and was told it would be $150 and one week of work. They moved it without my knowledge and without my permission to the downtown location. Well they said it would be 100$ more a few days later. I was okay with that things come up. Well they got the part which was a heat sink and cpu fan combo (my fan was the only thing struggling everything else worked exceptionally great the fan was just wobbly and off balance some of the time). They put that part in. After 10 minutes my motherboard was fried from over heating. They called me after and told me what happened they ordered the new motherboard and it would be done in another week.... another week comes and they told me the wrong configuration was ordered for my laptop.... so they told me another week and we would be golden. Sure i was unhappy by then it’s double the time they told me and 100 more dollars for just 1 cpu fan replacement. So I called the number on the side of the store which was Alex’s number the owner of Ribbit Computers. He had me explain my concerns and frustrations of the shadiness of the employees (they wouldn’t let me see the laptop notes on the repair until I came in and talked to the receiving manager and got her to finally show me the reports) and how it’s taking so long for a simple cpu fan replacement. He told me he was well aware of my situation and had recently talked to the technician about it. He told me he would waive the 100$ I was to pay for the more expensive part (heat sink and cpu fan combo) and give me my 160$ refund for the first down payment I made, in addition to buying my new motherboard for my laptop. A few days later my laptop of fixed and I got a call telling me it was done by Alex himself. He said he wasn’t made aware of my the laptop situation is basically told me that he wouldn’t refund my down payment but he would still waive the 100$ that is still owed. I was angry about that but they still had my computer and I didn’t want them to do anything to it since they’ve been sketchy thus far I didn’t want to take any chances. I got it took it home and that night I played a video game World of Warcraft for 30 minutes my frame rate was half what it used to be and my therms read at 92 degrees Celsius when they at the HIGHEST would get to 70 before they worked on my laptop. so I called them (the tech working on my computer) and took it in my next free moment I had it off the whole time I was worried my motherboard would fail from that temp. So I took it in and a day later get a call saying they got high temp readings but within specs from a random website I have never heard of and to come get my laptop there was nothing they could do. I asked them about the frame rate being half what it should be and he did more tests. So he (the tech) calls back they decided to take my old heat sink that wasn’t broken and put the new fan they ordered on top of that and put that hybrid piece in my computer and it worked perfectly just like before. The other techs that work on software typically in the front of the store, says that in the notes it says that the ordered heat skin had dints from delivery and was in terrible shape and that was the reason why all this took longer in the first place. That piece is what burned out my original good motherboard because those dints and being damanged was causing my computer to over heat. I have been very unhappy with my experience and to be told I was going to get a refund and then having the owner tell me never mind in my opinion is very unprofessional and Sketchy. I would have been more understanding if they would have kept to their word and gave me my refund considering they took almost 3 weeks longer than the original 1 week...

I went to Ribbit Computers based on reviews and word of mouth. I was not disappointed. Their reputation precedes them . ..

I have a mid-2012 MacBook Pro that's been acting slow and sluggish lately. Assuming it was old and I just had a lot of junk on it so I didn't give it much thought.

On Saturday (05/14/2016), I was trying to work from home and the slowness of the computer was seriously annoying me. I went into Disk Utility and tried to figure out what was going on. I got an error that something was wrong with my hard drive. I called Ribbit Computers without even checking their hours of operation only to realize they were closed. About an hour later I got a text from the same number. "Ribbit Computers will be open from 10-6 today. Is there something I can help you with? -Lessie" After giving a description of my issue, Lessie asked if I could come in.

To me I had already received amazing customer service and I hadn't even walked in the door yet.

When I got there Lessie was working with another customer but she was being very time efficient so she assisted me at the same time. I went in knowing I needed a new hard drive and I was pleasantly surprised that the cost was more affordable than I was expecting. I was in and out in no time with a promise that my computer would be ready the following day.

The next day (05/15/2016) when we spoke I asked if I could bring in my 2009 iMac because it was so slow I had stopped trying to use it. As I was pulling up Lessie came outside to assist me with my iMac. When I came in, she was in the process of trying to salvage the data on my dead drive. I was pleasantly surprised that he was attempting to recover my data but thankfully I had thought ahead and backed up all my pertinent files so I was able to tell him not waste time trying to recover the information.

In diagnosing my iMac the preinstalled hard drive was smaller than the one that came preinstalled in my Pro and the iMac didn't have enough RAM to support the current OS I was running on it. Once again, the cost for upgrading was less expensive than I anticipated. She told me my computer would be ready for pick up on (05/16/2016).

On Monday (05/15/2016) I got a call from Lessie that my iMac was ready to be picked up, a day early! She graciously carried the computer out to my car for me without even being asked to do so.

Having had a previous experience with an inferior competitor, I can say that Ribbit Computers is hands down the best place to take your Apple products for repair. I don't know many people that would willingly come into work on their days off to help a customer in need.

Now my computers are both running beautifully and for about a third of the amount it would have taken to replace...

One evening while relaxing at home, I receive a phone call from Alex at Ribbit Computers (Downtown Location). At first I honestly wondered why would I be getting a call from this person.

Alex then explained that he was reading through the reviews that Ribbit Computers had and noticed that I had submitted a review regarding the poor service I had received almost a year ago from the North Rock Road location.

Wow!!! All I could do was chuckle and say that a lot of time had passed and I was surprised that my experience would even still matter. I had purchased a new iPod and the whole North Rock Road experience wasn’t even a big deal anymore.

Alex said that it still mattered and asked me if I wouldn’t mind bringing in my 5th Generation iPod and give Ribbit Computers a second chance of repairing it. Luckily I hadn’t thrown it away and it was still in my desk at work.

The very next day I took my iPod in to the downtown location. I was greeted immediately by the employees on the floor and asked what they could do for me. I mentioned that I was there to have my iPod repaired and that I had spoken with Alex. One of the employees told me that Alex was there boss and would let him know I was there.

Alex came out and greeted me. I showed him the iPod that I had taken to the North Rock Road location initially. He told me that he would take a look at it and let me know what the problem was as soon as he found out.

To be honest I wasn’t planning on hearing anything back for a least a day or two. But Alex texted me that very same evening to let me know that he had found the problem. I wasn’t able to call back or text back at the time but did so the following day.

Alex told me that it was the mother board that had failed. He offered to pay for part and install it free of charge. Some people may think that that shouldn’t have been a big deal.

But folks, how many companies would take the time to call you back after ‘x’ amount of time had passed and say we are sorry, how can we make things right, and then provide you with service FREE OF CHARGE?

I personally don’t know of any.

Thank you Alex & Ribbit Computers at the downtown location, for taking the time! Much...