Regeneration Distilling Co. — Attraction in Winchester

I’m not understanding any of the positive reviews of this place - either customers have really low standards, or they business has recently had a very unfortunate decline in service…

We went in with a work group on a Thursday, everyone arriving at staggered times in pairs or threes, and the place was empty aside from us (maybe 15 total?). There were two women working the bar and seating area, one male ‘cook’ (although I’m not sure anything is made fresh, from the menu and the dishes I saw come out it appears everything can be reheated from frozen then covered in or coupled with a sauce), and one preteen boy (??!!) sitting on the long side of the bar; there was also one adult male in a polo walking around for a bit, but he acted as if he was off work. We were the only two people at the bar (aside from the kid), on the short side closer to the seating area, and everyone else already had a drink. Somehow it took us 25 minutes to receive bottled drinks, and we had to actively recruit the woman behind the bar to do something other than talk to the kid or wander around somewhat aimlessly. God forbid you ask about happy hour, which is clearly written on their chalkboard as 4-6, but when we asked the woman behind the bar, she defaulted to the other server, who texted someone (??) to inquire, and that person responded 7-9 pm, but maybe just for food, or does that include drinks too? The world may never know, we certainly didn’t, as there was zero clarification (or any sense of urgency to offer it). My husband ordered some overpriced (full price, not happy hour) wings, and I ended up only having one drink after he had to chase down the ‘bartender’ (term used loosely) for a second. If this were the only bar in town, I’d say buy packaged liquor and take it back to your house/hotel - this place is more of a frustration than a desirable destination.

One star for the cool reuse of a historic building, and one star for the ladies working, because despite their complete and utter lack of organization and professionalism, they were nice, and did provide me with warm water to make a bottle...

The staff is AWESOME! Great location in a wonderful old building. Everyone makes you feel like you're at home. The food could use a little help, I had a burger, the quality of meat was good (local farm to table) but could have used a little seasoning, I ordered it with the bacon jam, and there was very little on it. Another person in our group had the shrimp and grits, they were a bit dry. Hopefully it was a rare, one off night. Now, on to the cocktails, they were great, well balanced. They make their own Bourbon and moonshine which are killer too. If you're in the area I highly recommend you check them out, I know I'm looking forward...

Visiting KT from PA we were just driving through the area trying to kill a rain day and stopped at the distillery. The road was closed for construction and the distillery was also closed with a sign saying to stop at the market on main street. Zach happened to walk in the market behind us and went above and beyond opening the distillery, explaining the process and giving us a tasting. He was like talking with an old friend and wasn't in a hurry to get us out. We were treated like kings, the disterillery has great atmosphere and the moonshine was delicious. This will be a new stop while out visiting the Red. ...