Dairy Queen Grill & Chill — Restaurant in Winchester

I went through the drive-through and ordered a plain ice cream cone. I got to the window and didn’t understand what the boy said but thought to myself did he just say eight dollars? when he came back, he had an ice cream that was obviously not mine so I told him that I had just ordered a plain ice cream cone. He looked annoyed, but he did go back to get me my cone. He came back and just handed it to me without saying anything at all, so I asked how much have you charged me for this. He looked me in the face and told me it was four dollars and something thing, which was the correct price for the cone, but that was not what he was trying to hand me so I asked for my receipt. He looked at the screen and pretended to reprint this receipt, but then said it wouldn’t print, that it was only printing out blank white paper. I did go ahead and leave, but then I looked at my bank account and sure enough, he had charged me $8.25 for a four dollar cone. It wouldn’t have been a big deal if he had just been honest about what he done and offered to fix it in some way. I’m not an unreasonable person, but he denied doing anything wrong. He lied to my face and then went on like nothing ever happened. I did try to call the restaurant to at least let them know what was going on in their drive-through, but nobody would answer the phone. Just really frustrated and annoyed that he couldn’t admit that he done something wrong and...

Anne was very rude to me for using DQ cream and sugar in a Speedway coffee even though I was a paying customer. She yelled my name across the store to stop, then came over to me and treated me as if I was stealing from the store even though I was in line to place an order. I told her there was no need to be rude and I apologized because I didn't know there was a rule against what I was doing. She asked me in a very rude tone if I was going to order or not, I told her no not after being treated so poorly. On my way out I noticed a table full of our local government officials so I stopped to inform them not to bring coffee from Speedway to that DQ and use there cream and sugar because it was apparently against DQ law. Anne ran to the door as I was getting in my car to leave and told me that I was never allowed to return. After this experience I am attempting to contact the store owner over her unprofessional behavior and I am begging all of my friends and family to boycott this store. I left there this morning feeling embarrassed and ashamed she made me feel like a thief and a liar. I can only hope that she didn't damage my character in front of possible future employers, I don't know if the people in line behind me might be in management somewhere else or even a business owner. Ann's behavior today may have a very negative impact on my future depending on who was paying attention and...

This place is awful. This place is run downed and needs updated immediately. The service is very poor and all the employees need to have an assessment done on there work ethics. The drive thru employee (Young female) was very rude and very unapologetic. The food is very poor. the taste was awful. I'm not sure if there food is kept in a refrigerator to keep at regulated temperatures but whoever is in charge of the food is not properly stocking the open chicken and other food for storage and maybe the grease isn't being changed on a normal basis because the fries were soak in grease and looked to be a day old or hours old. I use to work for dairy Queen and other fast food restaurants. So I know something isn't right. Whatever is going on at this place it needs immediate attention. I believe whoever is in charge needs replaced and that they could be violating health code policies but that's just a hunch and not backed by evidence. Please someone get this place taken care of and back in business. The Dairy Queen in Mount Sterling has nothing wrong with it and I love the food. So I know something can be done quickly and...