Jay Anthony Nail Spa — Attraction in Winter Park

Summary of Our Experience:

Rude staff, quality of work was terrible, no professionalism whatsoever, cuts and bleeding, and counterfeit money. My partner and I were both unsatisfied to say the least.

Jesse was my nail technician. He was rude, lazy, and got frustrated with me because I corrected him on his mistakes. He groaned multiple times throughout the process and said to me, “ You are too picky, nobody likes picky customers, and that’s why they are laughing at me and you. The things you are asking for, only people who have come 2-3 times get.” That is a direct quote. He told me he couldn’t do the acrylics I asked for because he didn’t have enough experience but then also bragged that he had over 10 years of experience doing nails… He left my nails misshaped, uneven, and crooked. The pictures attached are the best he could deliver after I corrected him at least 10 times on simple things. He also did not wash his hands after handling the dip powder he used on me and then proceeded to rub it all over my hands and wrist with lotion :/ He also told me , “ Don’t come to back to me once your nails break in 2 days.”

He also did my pedicure and made me bleed. More pictures attached below.

Now, my partner had an even worse experience. He had Vivian. She told him that he asked for something too complicated and that he was also picky. His nails were short to begin with but she insisted to cut them shorter and file them down. SHE CUT AND CLIPPED HIS SKIN OFF AND LEFT HIM BLEEDING ON MULTIPLE FINGERS!!!! In the end his natural nail shape was crooked and worse than what he came in with.

After complaining to the receptionist, who was the ONLY helpful person throughout this entire process, I was told to come back in the day after to meet the owner to discuss what happened. I came back the next day with intentions of a full refund. I was told by Emma (the owner) that I cannot have my money back due to the time and effort put into the service. She tried to negotiate with me by saying she’ll give me 90% of my money back and that my partner and I could come back to get our nails done by her “great” technicians and herself. I conveyed to her that I will NEVER come back to the establishment and that I once again wanted a full refund. More negotiating happened and after she realized I wasn’t leaving without my full refund she gave in.

I paid cash for the service and after leaving I examined the bills I was given. One of them was a counterfeit $100.00 dollar bill. I marched back in and proceeded to tell Emma she gave me a counterfeit bill. Her entire mood changed and she apologized profusely while also calling me “Sweet” and “Such...

I’ve tried this place quite a few times over the past two years and I’m always left disappointed. I always use them in a crunch and I always think maybe it’ll be better this time. It never is. This last time, I went in for a gel pedicure with pink French tips. I picked out a color pink to match my nails and he suggested a different color pink. I went with his suggestion and in the end it was not the color I wanted, but that’s not a big deal to me. What is a big deal is the fact that he forgot what we were doing halfway through and did white tips instead of the pink we discussed. I wish I were watching but at this point I was trying to distract myself with my phone because I could tell I wasn’t going to be happy with the end result. He asked me what color I wanted for the base of the French pedicure, which is something I’ve never been asked before. I guess some people might not want the traditional nude. But I didn’t want tot have to choose exactly which shade of nude he was going to use, that’s where his expertise should come into play. He asked me how many layers I wanted. Again his expertise should have decided that, not me. But the worst part is that everytime I come here, they cut me. This place really should just stop cutting cuticles because their staff is not trained well to do this. Every time it HURTS and every time my toes look red and inflamed after I leave. Today my toe is actually throbbing, hot, red, and inflamed. It hurts everytime I walk. On top of everything, I asked him to soften the corners a bit because he filed my toes to basically a 90° angle. He filed a few and the rest still looked horrible. So when I got home I ended up filing them myself. $60 for an injury and a poorly executed French tip pedicure that I ended up having to fix at home. It’s close and “convenient” but I unfortunately will not be coming back here or...

Went in today for the first time to try them out for a pedicure after having had one of the most stressful weeks of my life, standing on my feet constantly and really aching. I was really hoping for just a few moments of rest, relaxation, and rejuvenation. The receptionist was really sweet and great, but the rest of the staff acted like I was a burden to them even though I’d purchased the top tier “VIP” pedicure and was really nice and patient with the staff, who seemed super stressed out from the first moment I entered. After waiting for a very long time, I had three different staff members pick up my service and stop, passing it off to someone else each time, with each person looking more and more annoyed I was there, and never actually starting my pedicure. It’s ok to be busy, it’s not ok to stomp around like a toddler and slam everything around like you’re upset to have to do your job. Everyone’s job is busy, literally everyone’s. A spa is NOT supposed to be a stressful experience. After the third unhappy, angry lady came by and somehow broke the chair I was in as she roughly slammed the spray nozzles, jamming up everything, splashing me with water, making all sorts of stressed out noises and cursing in a foreign language very loud, shutting down the chair completely and creating a problem where there was none, she stomped away cursing without saying a word to me. So I decided I would just put my shoes on and walk out. I was done. I did not come here to pay money to be stressed out. What an absolute embarrassment for the owner of this business. I will never, ever come back....