Ferguson's House Of Furniture — Attraction in Wintersville

Came in with my family looking to spend around $4000 on a living room set. Not one employee greeted us or even looked at us as we walked in, which there were 4 employees up front helping other customers. We waited patiently for someone to come back to the set we liked, no one did. So we went up to the desk area and stood there waiting for someone to even acknowledge us, no one did. So we walked back to the set we liked again, waiting for someone to come around. We saw an older gentleman walk up to another lady and ask if she needed help, and she said no that she was just browsing. So he continued to follow her around talking to her. While I sit there with my family, who my daughter is 3 and has autism and started having a meltdown from waiting around. So we walked out, and guess what, not one employee said a thing to us as we walked out either. And wouldn't you know, that lady who was just browsing, walked right out behind us and left without making a purchase. Good job Ferguson! I'll take my money elsewhere.

Update: no one from Fergusons has even tried to earn my business back after this review. I went to Value City in St. Clairsville, Oh and got a hell of a deal on a beautiful all power leather sofa and loveseat. Excellent customer service there, and most of their stuff is in stock at their warehouse...

Update. Darren is still the best, and the customer service is great when trying to reach out to fix things when I call. I figured out how to fix my couch which was an electrical issue. There is no issues with my couch. My bedroom furniture I also called about to fix, but we were able to figure out the foundations issue. However, other issues are coming about on our furniture. The “wood” which is extremely cheap is splitting. The bedroom furniture is so cheap we keep having to rig it in order for it to stay in one piece. I’m so tired of big companies selling cheap furniture offered on every other website and they sell it for higher price. We have had it a little over a year and it is just breaking in every way possible. If you don’t have a warranty of course they can’t help you financially and will not replace it.

Darren is the best! He was such a big help to my fiancé and I for picking out all of our new furniture for our new home. He made sure that we got absolutely everything we wanted and every design that we wanted. He didn’t make us feel pressured into buying anything he gave his opinion and we valued his honesty, and we really appreciate him for helping us and getting us really good deals! I can’t wait to see how all of our furniture looks in...

Ferguson's House of Furniture in Wintersville, Ohio is one of the best furniture stores in the Ohio Valley! I had a difficult time finding quality-made furniture and I had some unpleasant experiences along the way. I called Ferguson's House of Furniture in Wintersville and I purchased a Flexsteel sofa and they (Rachael and the delivery team) made the process quick and easy. From buying the sofa to having it delivered by their white-glove delivery team, it was an overall wonderful experience!

Two things to note: (1) If you are looking for the highest quality furniture, or "big and tall" furniture, I HIGHLY recommend buying Flexsteel and; (2) Rachael and the delivery team were some of the nicest and most respectful people I've dealt with in a long time in regards to making a big purchase. Thank you Ferguson's House of Furniture for having good people represent your name and your reputation! Well done!

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