Selena Boutique — Attraction in Worth Township

I just wanted to out my experince with this boutique out there. The lady is unprofessional and rude. We put a deposit on a dress and canceled a few days later due to a canceled wedding. She admitted that she hadn’t submitted the order yet. Therefor she did not loose anything. We went a few months later to find another dress and her customer service was incredibly rude as if we were a burden to her even though we had a huge deposit down. The dresses I tried on were dusty and everytime we tried to go in it was as if she’s doing us a favor instead of trying to help her customer. She let us know she would get a new order in and to follow up the next day which we did. After that she kept making excuses that the order did not come in yet. We continued to contact her and she let us know that if we wanted something we had to just show her a picture and basically not welcome into the store. We tried to work with her in buying a dress but she was basically refusing service in a very rude way. We eventually let her know our fustration and that the deposit is a big amount but she is not doing anything about it She basically refused to give it back We did not sign any contract and she did not let us know that it was non refundable. I would understand if she started the dress and we canceled after. But that was not the case. I also wanted to add that she is saying there is nothing she can do as an owner you try and work with the your customers not make excuses looking on your phone because you have something else to do as if we are taking up your time. That also does not change the fact that we tried looking for other options and you did not want to even follow up as an owner. A contract was never signed as well as us trying to buy something from the store which you made it...

WORST CUSTOMER SERVICE THIS PLACE IS A FINESSE I strongly advise against doing business with this establishment. Do not place any deposits on dresses here. The store operates dishonestly, frequently closing without notice, and appears to cover its expenses by collecting nonrefundable deposits—even when the dress is never ordered or leaves the store. I was not informed that my deposit would be nonrefundable, nor was I provided with a receipt indicating such. This practice is unethical, misleading, and completely...

This place is amazing the collection of wedding dresses is stunning, and the service provided is truly exceptional. The staff went above and beyond to assist, making the entire experience memorable. Highly recommend for anyone searching for both beautiful wedding dresses and...