Service people are very impolite.

I am very upset and extremely uncomfortable about the service people, that is why I must write my story here.

Couple weeks ago, we visited this ride, it was full of people, no surprise. We waited one hour for this ride. We were two people and waiting in the middle of the queue. That means, our seats would be in the middle of the big screen. That is exactly what we wanted. However, after we entered the theater. Some kids directly took our seats. Their parents didn’t say anything about it. We talked to service people.

“There are still two seats in the corner.”, he simply replied to us.

“The last two seats in the corner!?”, I told to myself and struggled to maintain my composure.

We had no choice but took those seats. During the movie, the picture of movie was distorted severely. I could see outside of screen all the time. That experience was awful. After one hour waiting, what did we get?

1. We thought our rights had been violated.
2. Service people didn’t help us to get back our rights.
3. We couldn’t enjoy our movie at all.

Couple weeks later, we visited this ride again. After entering the room, we directly took two seats in the middle. The young girls reported us to the service people. One service man came and directly told us, “The last two seats.” He pointed to the last two seats in the corner.

We were shocked because the attitude of this service man was so impolite. I couldn’t believe his rudeness. I asked again. “Sorry, it is too noisy here, could you please repeat again what did you say?” “Go to the last two seats.” He repeated rudely again.

We took the last two seats again, hardly enjoyed this movie due to the double standard of service people plus uncomfortable moods. When movie ended, I took a couple of minutes and sat in shock.

Is there any racism during the whole instance? I am not sure, but I certainly felt it like that way. That was the first ride at that day of our visit in Europa park. It certainly ruined our moods. I thought amusement park should bring happiness to people, not anger. Till to the night, I still didn’t feel well. Therefore, I decided to write down my story here.

P.S. “Your standing number is your seat number”, this information, which I would suggest put it on the beginning of introduction video before entering. Let everyone knows about this info.