Park Piolets Mountain Hotel & Spa — Hotel in Canillo

We had an excellent seven-night stay for our engagement-moon, booked through a leading skiing travel agency in the UK, and enjoyed what can only be described as a five-star experience from the moment we entered the hotel. A welcome drink – juice, water, or champagne – was a lovely touch, alongside a cosy lobby area perfect for guests to relax in. The location is excellent, with the convenience of an in-house ski hire shop, Viladomat Signature, though the equipment was slightly more worn and slightly pricier than nearby alternatives. Nonetheless, the convenience offset any minor shortcomings.

The hotel boasts excellent Wi-Fi throughout, including the ski room, and offers a convenient mini-van service to the main Soldeu gondola from 08:30 to 17:00. A big shout-out to the driver with long dark hair and Ray-Ban-looking sunglasses (sorry, we didn't get his name). He was always incredibly helpful, jumping out of the mini-van to run over and assist us with carrying our skis and poles, saving us the effort of walking up the stairs from the Gondola station.

The staff across the board, from the front desk to the spa, were friendly and helpful. Our room was immaculate, with a balcony facing the mountains, a Nespresso machine, and L'Occitane toiletries adding to the luxury. The spa was a particular highlight, especially the large jacuzzi, where I found immense relaxation. We also indulged in massages, which were not only reasonably priced but truly enjoyable, enhancing our overall experience at the hotel.

We enjoyed the hotel's vibrant atmosphere. However, we have some suggestions for the hotel management:

Consider waiving spa fees for guests staying longer, like us, for seven nights. While most staff speak basic English, enhancing their proficiency could improve communication with English-speaking guests. More clear labelling of buffet dishes would be appreciated, especially for dietary requirements such as vegetarian or vegan options. For instance, a pot of roasted vegetables unexpectedly contained ham without indication, and clearer labelling would help guests like me, a pescatarian, in making suitable food selections. Ensure the plates are thoroughly cleaned. We noticed a few plates near the dessert station had stains on them.

Despite these minor suggestions, our stay was delightful, and we're deeply grateful to all the hotel staff for making our visit extraordinarily special. We would definitely consider returning to this hotel for future skiing trips in Soldeu. A heartfelt thank you to everyone at the hotel for a memorable...

Stayed here 12/1/14 for 7 nights snowboarding/skiing. Lovely hotel and helpful staff, most people spoke good English. Good, free WiFi available, but limited to (nice) reception/bar/lobby area, none available in rooms. Apparently the spa was lovely too, although I didn't use it or the outdoor hot tub/pool. We had what seemed to be a couples' suite with twin basins and a hot tub bath,very nice. Clean. Very warm. Plenty of storage and space in rooms with TV that actually worked. Rooms cleaned daily, fast lifts. Decent sized balcony with 2 chairs, worked well for a snowboard service. I mostly ate cold food/salad/veggie but friends commented that most of the hot buffet wasn't that hot, I enjoyed the food though, especially the ice cream. No noise complaints, although our friends had a noisy group of French students on their floor one night only. Less than 5 minute walk to the gondola/lifts and even closer to shops and bars. Seems popular with British, Irish, Spanish, French and Russians.

Attached rental shop, Shusski, staff spoke good English and we rented equpiment for one day from their sister shop a few minutes' walk away. Equipment from sister shop was average at best although staff were helpful, despite lack of good English. Nice people but wouldn't recommend their equipment to anyone but a novice due to average quality and poor servicing. We had a complimentary service at the end of our holiday which I will be redoing due to poor wax job, had I have paid I would have asked for a refund.

Only downside was that we booked through Neilson and they delivered our boards/skis 51 hours after we landed which ruined 2/6 days on the snow - not the hotel's fault.

For somewhere to eat, sleep and shower on a snowboarding/skiing holiday this place is great if you can get a reasonable...

I recently experienced the most incredible skiing holiday, and I can't help but share the outstanding aspects that made it truly unforgettable. From the moment we arrived, the staff went above and beyond to make our stay exceptional.

First and foremost, the hotel staff were incredibly helpful. Especially Victoria and Andrea from reception.Whether it was providing information about the best slopes, helping with equipment rentals, their knowledge and friendliness truly enhanced our overall experience. It was evident that they were passionate about ensuring every guest had a fantastic time on the slopes.

The hotel we stayed at was nothing short of amazing. The accommodations were not only comfortable but also had a cozy and inviting atmosphere that made us feel right at home. The stunning views of the snow-covered mountains from our window added an extra layer of magic to our stay.

I must commend the Crystal staff for their impeccable service throughout the trip. They were attentive, responsive, and always willing to go the extra mile to ensure our needs were met. From restaurant recommendations to arranging transportation, their dedication to providing the best service ever truly stood out.

Overall, my skiing holiday was a dream come true, thanks to the helpful ski resort staff, the amazing hotel, and the exceptional service provided by the Crystal team. I can't wait to return and create more wonderful memories on the slopes with the same level of hospitality and warmth. Highly recommended for anyone seeking a perfect blend of adventure and luxury in a...