Sport Hotels Resort & Spa — Hotel in Canillo

We stayed as a party of 6 at The Sport Hotel in Feb 2025. Overall service from staff was very good, however the rooms are in desperate need of refurbishment. ||I have read through the current trip advisor reviews for this hotel and think most comments are fair. ||Good Stuff|Reception and customer service was very good. |Daily, thorough housekeeping with clean linen and towels. |Molton Brown shampoo and shower gel in bathrooms|Use of communal areas of The Sports Village Hotel. |Great selection for breakfast. Omelettes freshly cooked were amazing and not greasy. |Lots of storage and hooks. |Rooms were lovely and warm (too warm at times, but the radiator could be turned down to a comfortable heat)|Safe for cash, passports and valuables etc. |13 bottle of wine and water with dinner for TUI customers|Free ski lockers 2mins from gondola|Excellent gym facilities and equipment. ||Bad bits|Very hard beds. We asked for mattress toppers but they did not make any difference. |Luke warm bathroom water for 2 days. Better after raising issue to staff.|No tea or coffee making facilities (surprised as thought this is basic nowadays - or at least a kettle)|No Fridge - resulting in everyone storing food and drinks outside of their windows in the freezing temperatures. See photos. |Shocking view of a building site to the rear of the hotel, granted, we didn’t pay for a mountain/piste view, but it was horrendous (see photos).|Grotty communal areas in Sport Hotel with out of date furniture.|Wall paper peeling from wall in bedroom gave everything a damp feeling.|Very expensive drinks in the bar. €9 for a small glass of wine.|Very very slow service at the bar.|Lots of choice with food for dinner, although often cold or tepid, even going in at the beginning of dinner service @7pm. |Dining room resembled a staff canteen. |Only one small lift - a nightmare when everyone is trying to leave with their luggage on check out. |The Spa was lovely, but such a shame it was so overpriced. €55 for 2hrs, per person, when all you want is a 20min dip in a hot tub to get rid of the days aches and pains from skiing.|One of our party caught a stomach bug, and it transpires there were at least 13 others who experienced the same thing, which made us question if this was food poisoning. ||Don’t be fooled that this is as good as the The Sport Village (sister hotel) that this is joined to. The glossy photos on the internet are not what you are paying for. ||Overall, this hotel serves a purpose if skiing and you don’t mind the run down rooms, however I would suggest this is overpriced and there are significantly better...

We (a group of 13) stayed here with Crystal early Feb 2024. As others have said, the hotel is a bit of style over substance. The public areas are extremely stylish, albeit underused. Meanwhile, the rooms are rather dated. Many of them look out onto a large concrete wall at the back of the hotel. The rooms are nowhere near as big as they look in the photos.|On the plus side, the rooms are warm - too warm really - with a large bathroom and plenty of hot water. There is limited wardrobe space, particularly drawers, although there are coat hooks, essential for skiers. Breakfast is very good. Huge portions of fresh fruit, all the usual cooked meats and cheese, hot food and a variety of breads and rolls.|Evening meals are taken across the road, in the Sports Village hotel. Their dining room is huge, seating around 300. Its atmosphere is a bit 'staff canteen'. Food is buffet style - plenty of starters and soup. Mains are a mixture of ready cooked dishes - mainly meat stews of various types and roasts ( we had chickens, suckling pig, beef shins and pulled pork) - together with freshly cooked meat or fish on a griddle. Desserts were mainly small pastries and mousses, together with several ice creams.|The main problem was that most of the food was lukewarm, not helped by cold plates and having to queue for fresh cooked food.|It was also disappointing that, despite comments from 2022 about this, the situation with wine hasn't been resolved. Crystal guests have half a litre per couple included. Sometimes this was served by the glass, sometimes bottles were put on the table and sometimes you were charged. I had a bill for 33 euros for 3 glasses to sort out before we left.|We did get the Crystal rep to sort things out and, on the last night, signs appeared saying it was 2 glasses each ( although there didn't seem any allowance for non drinkers).|The other issue was the cost of things in the hotel. The first evening we had a coffee and 2 spirits after dinner. Coffee was 4.5 euros and the two drinks - whisky and brandy - were 47 euros!!! There was a Spa across the road but it was 65 euros per person for 3 hours, treatments extra.|All in all, the hotel is good but certainly not 4* away from...

We stayed with Crystal Ski and had a Mountain View room (1630). ||The view was perfect as we were able to see the four runs that come back to the village.||The room itself was a bit dated think 1995 rather than 2025 but a good size.||You have breakfast in the sport hotel and diner in the sport village hotel just across the road (or preference go down to the spa and you can get to diner without going outside.||The food at breakfast and diner is like being on a cruise - plenty of choice - breakfast everything you could ever want and diner a signature dish every night and a great selection of salad, soup and desserts.||It is a buffet though so food is on the warm/cold side and be prepared to get pork ribs one day, port loin another day, pork knuckle a other day and chopped up suckling pig another (yes heavy on the pork) but there are other choices.||The ski lockers are just over the road and there is a warning sign that you may need to share lockers with other rooms when busy but we didn’t have that problem .. it’s a 2 min walk from the locker to the gondola and you are up in the mountains in no time.||The down side is drinks are very expensive compared to anywhere else .. and you do have to pay to use the Spa… but other than that it’s a great hotel and a great ski area with mid party apres ski...