Hotel Imago — Hotel in El Calafate

A Complete Disappointment – Not Worth 5 Stars

This "5-star hotel" is old, which wouldn’t be an issue if it were properly maintained. Unfortunately, nothing is cared for, and calling it a "spa hotel" is outright misleading.

Spa: A Total Joke

The saunas are tiny, not hot, and the heater is so loud that relaxation is impossible. The so-called "relaxation area" consists of just two loungers – absolutely useless. The opening hours are ridiculous as well: everything shuts down after 9 PM. To top it off, slippers are only provided in the spa itself, meaning you have to walk there in regular shoes. If you’re expecting a real spa experience, prepare to be deeply disappointed.

Breakfast: An Insult

The breakfast is downright pathetic. Burnt filter coffee, watery orange juice (even Capri Sun is better!), and a massive pile of scrambled eggs that’s kept warm for hours – completely inedible. The cakes and fruit are of the lowest quality, and I even found mold in the cheese. The selection is minimal. To make matters worse, the tables aren’t cleared; at one point, the previous guest’s dishes were simply stacked instead of removed. Every cup had visible stains.

Rooms: All Style, No Substance

The toiletries are cheap and smell unpleasant, and the TV is tiny and didn’t even work. The only redeeming feature was the comfortable beds, and the staff was at least friendly – the only saving grace in this nightmare.

Hidden Fees

On top of everything, there was an outrageous exchange rate scam: they charged $20 more than what was shown during booking.

Conclusion: This hotel is running on a long-gone reputation, squeezing every penny out of its guests before it inevitably falls apart. If you expect a 5-star experience, you’ll get nothing but frustration....

I had high expectations for Imago Hotel & Spa, but unfortunately, my experience was far from what was advertised. First and foremost, the price I was charged was over £20 more than the rate I originally booked on Booking.com, which the hotel blamed on exchange rates. However, the exchange rate was aligned with what I agreed to pay, so this feels unjustified.

The staff were also rude and dismissive when I raised this issue, which really tarnished my overall experience. Considering this is advertised as a five-star hotel, the service and attitude of the staff fell well short of that standard.

As for the amenities, they are severely lacking. Despite being labeled as a “spa,” there is no steam room, no jacuzzi, and the overall facilities were subpar. I came here specifically to relax after five days of hiking in Patagonia, and the lack of basic spa amenities was a huge letdown.

Additionally, the hotel is in a poor location—far from everything in El Calafate. If you don’t have a car or don’t want to spend money on taxis constantly, this hotel is extremely inconvenient for sightseeing or even dining elsewhere.

Overall, I would not recommend Imago Hotel & Spa if you’re expecting luxury or convenience. There are better options in the area...

I had high expectations for Imago Hotel & Spa, but unfortunately, my experience was far from what was advertised. First and foremost, the price I was charged was over £20 more than the rate I originally booked on Booking.com, which the hotel blamed on exchange rates. However, the exchange rate was aligned with what I agreed to pay, so this feels unjustified.||The staff were also rude and dismissive when I raised this issue, which really tarnished my overall experience. Considering this is advertised as a five-star hotel, the service and attitude of the staff fell well short of that standard.||As for the amenities, they are severely lacking. Despite being labeled as a “spa,” there is no steam room, no jacuzzi, and the overall facilities were subpar. I came here specifically to relax after five days of hiking in Patagonia, and the lack of basic spa amenities was a huge letdown.||Additionally, the hotel is in a poor location—far from everything in El Calafate. If you don’t have a car or don’t want to spend money on taxis constantly, this hotel is extremely inconvenient for sightseeing or even dining elsewhere.||Overall, I would not recommend Imago Hotel & Spa if you’re expecting luxury or convenience. There are better options in the area...