Hotel Crillón Mendoza — Hotel in Mendoza

The room was clean and furnished ok and included one bedside lamp and one chair. There was a safe, not sure that you could get a large laptop in it, and you needed to ask at the front desk for the key/block to lock it. The a/c wasn’t great, and although there was a control in the room, you need to call the front desk to have the power turned on. Sometimes I would return to the room and the power was on, sometimes I had to call. There was a ceiling fan, but it only had one high speed and was noisy. TV was large with cable but no English channels. ||Internet was ok, it would sometimes disappear, but worked ok for the most part. It would have been nice to have an accessible plug by the bed, but there were several available outlets to charge devices. There was a desk like area, but you couldn’t use the chair with it. Door lock is operated by a key card. ||Bathroom had a small tub, toilet that was difficult to flush and a bidet. The sink was next to but separate from the bathroom. Towels were absorbent, but not fluffy. Bar soap, with packets of shampoo/conditioner and a shower cap. There was a small hairdryer by the sink. The one small trash can in the room was tucked under the sink.||The hotel seems to serve tour groups so at 6:30 I awoke to the sounds of people knocking on doors to get their group together. I had a room with a window on a light well so no noise from the street. ||Breakfast was included, but mainly breads with sliced cheese and sliced processed ham. Fruit was watermelon, honeydew melon and individual grapes. Some juices, yougert drink and a couple of types of dry cereal. Usually a crowd at breakfast. ||On the ground floor there were a couple of computers available for use, a room with some tables and chairs and some comfortable seating in the lobby. ||My final morning the power to my area of the hotel shut off twice as I was packing because of a circuit breaker. ||At check out I was presented with a bar bill that was not mine for a cafe and a water. I said it wasn’t mine and the clerk said ok. The hotel had laundry service. I have added a photo with the listed charges.||The neighborhood was good. I felt safe walking outside the hotel at night. ||For the price, about US$50 thought the price...

We only stayed at this hotel for one night and we enjoyed our stay. It is in a great location, close to restaurants and shops, a few blocks from the pietonal. The rooms are a bit dated as this is an older hotel. Good water pressure in the shower. || What really struck us was the friendly staff that were super helpful. It gave the impression of a family hotel welcoming it's guests. We arrived early and they had no problem getting our 2 rooms ready for us ASAP (we were travelling with family). Similarly, when checkout time came around and we were finishing packing up our bags the staff assured us not to rush, it was alright to take a couple extra minutes (as we were just about ready) . We wanted to book a couple of tours in the limited amount of time we had in Mendoza and the front desk directed us to a booking place just across the road.The included breakfast had a decent variety of choices. A very good value...

Si quieren sentirse basureados y boludeados por el personal, vengan a este hotel, no se van a arrepentir. Pongo 1 estrella porque no puedo poner 0 estrellas. Entramos ayer (23/06) al hotel, ya arrancamos con que el recepcionista se notaba que no sabía nada, te hablaba todo dudando, no nos dio información de muchas cosas importantes. Entramos a la habitación (doble estándar), nada que ver a la que reservamos. Tanto en booking, como en despegar y en la página oficial del hotel muestra fotos diciendo que es la habitación doble estándar y después nos enteramos que son fotos de la doble superior, pero en ningún lado aclara que son habitaciones diferentes. Te dice que las habitaciones están insonorizadas, pero escuchábamos las conversaciones de los vecinos, los ruidos del pasillo y los colectivos y autos de la calle. Respecto al estacionamiento, un desastre, un pasillo angosto donde tenés que maniobrar muchísimo y aunque tengas un fitito te va a costar estacionar, sin contar que tenes que salir del hotel para ir al estacionamiento y esperar a que te abran la reja para sacar el auto. Pasamos una pésima noche en la que se escuchaba mucho ruido del aire acondicionado que estaba en calor, que durante la madrugada dejó de funcionar y nos cagamos de frío, además de todos los ruidos que dije antes. Luego, el baño es más frío que el mismo polo sur, sin contar que pusieron el secador de pelo a un metro del espejo y lavamanos, por lo que por más que tironeaba del cable no llegaba a secarme el pelo mirándome en el espejo, sin querer romperlo, porque ya veo que lo rompía y lo tenía que pagar. A la mañana siguiente fuimos a hablar con la recepcionista y nos desestimó todo lo que decíamos, tratandonos de mentirosos. Cosa que decíamos, nos decía que no podía ser así. Como se nota que hay personas que no deberían trabajar en atención al público. Ella es todo lo que no hay que hacer cuando alguien presenta una queja. Nos ofreció cambiarnos a otra habitación estándar, pero el problema es que nosotros reservamos una habitación estándar pensando que era otra cosa, porque la información en todos los sitios donde se promocionan no está clara y ponen la habitación superior como estándar para su conveniencia. Teníamos un par de noches más en ese hotel, pero ante todas las cosas horribles y las pésimas soluciones, preferimos irnos. Nos dijeron que no nos podían devolver la plata porque ellos son "intermediarios" de despegar (se reservó por despegar), pero ni siquiera saben la definición de intermediarios. Ellos nos podrían haber devuelto el dinero por el resto de las noches y no quisieron hacerlo, por más que fue error de ellos. Más que hotel de 3 estrellas, parece uno de, con toda la furia,...