Alpina Resort by Stellar Hotels — Hotel in Tsakhkadzor

Firstly and foremost , the overall amenities & staff behaviour were bad. As soon as i checked in, i was told that i could call on my telephone for any room service, and to my surpise, there was no telephone itself in my room. I go down to ask for water, they tell me they forgot to keep in the room before my arrival. The room temperature adjustment was not given to us. We felt very hot inside due to that. TV was not functioning, and when raised complaint, was informed that it would be fixed in 2 hours, and nothing was done. No locker facility was provided in the rooms.The dinner menu was very limited and centred around the time i wanted to eat. On a sunday night i.e 23 rd feb , there was a guy at the reception in the night who was more interested in his phone and not willing to offer any guidance on a nearby restaurant or beverage menu. The mattress and cots were damaged and so uncomfortable to sleep. Second day, the quality of cleaning of the room was terrible, and to my surprise, i saw some bath towels not replaced at all, and the cups/saucers and spoons were not washed or replaced. The beds were not done properly, and sheets were not replaced. Coming to the main part where it says location is close to center, keep in mind that the hotel lies at a top level where you have to trek atleast 500 metere and not advisable for old people if you plan to walk and if there is snow, surface...

I have booked 2 different rooms in this hotel for January 12 th this year, for family, and received confirmation number via e-mail, then I made a call to be sure, that everything is ok with my booking, and received that confirmation from staff. In January 12 th in the morning, I’ m calling the hotel to ask if we can check in a bit earlier and for booking one more room if there’s possibility, as our friends decided to come with us and we were looking options for them. So in that day when we were already on the way to Alpina Resort hotel in Tsakhkadzor, the receptionist told that there’s no any reservation for my name and maybe I have canceled it. I telling that there’s no way, I have a confirmation e-mail, and we are already on the way. Then she asked 20 minites to check everything and call back. After 20 minutes she is not calling, I have called again to know something about it, and she says “we are very sorry but your reservation is canceled, maybe it’s something technical, but you received an e mail with cancellation.” I’m asking, if there’s a way to recover the booking, as I have no choice, I’m comimg with my family, she says no we don’t have rooms now, although I found a way to recover that booking. So when booking this hotel take into account, that you can stay outside and your booked rooms may...

I have booked 2 different rooms in this hotel for January 12 th this year, for family, and received confirmation number via e-mail, then I made a call to be sure, that everything is ok with my booking, and received that confirmation from staff. In January 12 th in the morning, I’ m calling the hotel to ask if we can check in a bit earlier and for booking one more room if there’s possibility, as our friends decided to come with us and we were looking options for them. So in that day when we were already on the way to Alpina Resort hotel in Tsakhkadzor, the receptionist told that there’s no any reservation for my name and maybe I have canceled it. I telling that there’s no way, I have a confirmation e-mail, and we are already on the way. Then she asked 20 minites to check everything and call back. After 20 minutes she is not calling, I have called again to know something about it, and she says “we are very sorry but your reservation is canceled, maybe it’s something technical, but you received an e mail with cancellation.” I’m asking, if there’s a way to recover the booking, as I have no choice, I’m comimg with my family, she says no we don’t have rooms now, although I found a way to recover that booking. So when booking this hotel take into account, that you can stay outside and your booked rooms may...