Brassey Hotel — Hotel in District of Canberra Central

The check in process, the onsite gym, staff, location and room is 5 stars, where the ratings dropped is our following experience;

Our first day there was met with a constant loud drilling from either maintenance or a neighbouring house (not very relaxing after a 7 hour drive).

Although told there is plenty of parking onsite, there infact isn't. The 15 or so parks out front designated to the hotel is also shared with the guests of the Hale gym, spa and pilates. Additional parking behind the hotel is available and timed (so park at own risk).

Unknown when booking is that the Brassey is part of a local chain where restaurants and basement pool are located at alternate venues across the road (and pricey).

Our last night there we discovered how thin the walls are with noisy neighbours whose conversation ran from 10.30pm well into the early morning (2am). When either neighbour used their bathroom, the pipes sounded like a loud dentist drill similar to the first day, making it impossible to sleep, again not ideal when you have a 4am start and 7+ hours...

Really lovely Staff, but definitely not with its reputation. Room was TINY, TV Remote wouldn't work, very FEW basics (you get more in an $80 a night Motel!) Bathroom door and skirting paintwork disgraceful for a Hotel of this ‘supposed’ calibre. It rained every day I was there so never got to see the gardens. For a “Supposed Quality Hotel” there is not even a BASIC Dining Room, or food service. I had to drive to another suburb in the rain to get something to eat. The Hotel has a very small area which SELLS chips and Kit Kats as well a very small selection of snacks, but no ‘meal’ things. A Hotel with The Brassey’s Reputation and Heritage should be doing what The Hyatt (a much better choice if you want something a bit special) and offer Afternoon Tea etc. very inadequate, (and this was embarrassing: NO Toilet Brush!!) Definitely WOULDN'T recommend. (Only real plus: the bed was clean & Comfortable.) You would get as good a stay if you would have been in an $80 a night Motel, 5 minutes away in Queanbeyan!!! Sorry Brassey, but 3 1/2 Stars only. Very...

The hotel itself as you drive up looks fabulous and heritage and the room was great with authentic sash windows - the hotel advertises itself with a swimming pool but on arrival apparently that’s elsewhere at The Realm hotel and I was told you had to pay/ book. No worries we thought as they have an on-site spa and we popped in and saw the pool steam room etc and thought we would return the following day for some relaxation upon entering we were asked by the lady on reception if we needed help so I explained we are guests and would like to use the spa but she said it wasn’t possible unless we had a treatment booked, as a guest in the hotel surely you should be able to use the facilities in the hotel? it’s not really much to ask nor does it work separating it, what are the perks of staying here? She didn’t say we could pay however when I contacted the spa they said we could pay $25 to use the facilities and when I mentioned this she said NO and she was pretty rude. We manage properties in Thredbo Village and know what good hospitality is, we didn’t...