Quest Apartments Griffith — Hotel in Griffith City Council

⭐ 1 out of 5 stars

I’ve stayed at Quest Griffith multiple times over the years and always expected a standard of professionalism—but my recent experience was extremely disappointing. When I politely asked about an extra charge on my debit card, the person at the front desk (who claimed to be the manager on duty) responded with shocking rudeness. Instead of answering my question, he questioned why I even stayed there, told me I could go somewhere else if I wasn’t happy, and said, “I don’t care.”

When I mentioned I’ve been a regular guest since Quest Griffith opened, he accused me of lying. I found this not only disrespectful but completely unacceptable from someone representing the hotel. No customer should be treated like this for asking a simple question.

Unfortunately, this experience has changed how I view Quest Griffith. The customer service on this occasion was beyond unprofessional. I hope management seriously addresses how guests are spoken to moving forward.

I am disappointed and surprised by your message. I approached your staff politely to ask about the surcharge on my debit card, which is a reasonable customer inquiry. Rather than receiving a professional response, I was met with hostility and condescending remarks from the person claiming to be the manager. Telling a guest, “Why did you stay here if you’re not happy?” and “You can stay somewhere else” is neither respectful nor acceptable.

Your claim that I have visited “several times using different names” is completely false and unfounded. I have stayed at your property as a regular paying guest, not under any misleading circumstances. If you believe otherwise, please provide evidence.

Your response comes across as defensive rather than constructive. As a paying customer, I expect a basic level of courtesy and professionalism, regardless of the situation. Instead of addressing a simple question, I was treated unfairly and now, through your message, accused of misconduct without justification.

I hope this message encourages reflection on how your staff engage with guests and how you handle feedback. I also trust that no false or defamatory assumptions will be made about me...

This place is true meaning of fraud, made a booking online through booking.com and this place advertising as 24 hour reception upon arrival found an intercom spoke to a rude person named Sophie and she basically told us to piss off. We asked for refund and her response was " we are not responsible for booking.com" why do you sell your rooms through booking.com? She just hanged up the intercom. Don't get your self tangled in their BS. I have previously stayed at The Gem Griffith and I would rate them A+ clean and friendly. Run from this place.

Replay to your response, I am sorry I have to argue this whit such an uneducated person like you. LOOK AT THE PHOTO... 24 HOUR FRONT DESK MEANS SOMEONE SITTING AT THE FRONT DESK 24 HOURS A DAY 7 DAYS A WEEK. ALMOST EVERY OTHER MOTEL HAVE THE SAME SAFE BOX YOU HAVE AT THE FRONT AND IT OS CALLLED LATE CHECKIN NOT A 24 HOUR FRONT DESK. Due to unforseen circumstances last night I was stuck on the highway and I drove over an hour to reach your place to have few hours of rest only because you FALSELY advertising 24 hours front desk allowing people to pay for the room and provide nothing. Every other motel had the date removed except for yours this is not a fault of booking.com but you and only you. I WILL be legally forcing you to provide full compensation for what has happened to me last night as a result of your negligence and fraud. You have deliberately falsified advertising to lure in more customers. I will make sure the word get out. The rude person on the intercom (Sophie ) basically had no remorse and told us to piss off and hanged up the intercom twice. This is...

Checked into motel via phone during the day and got the keys put in the drop box. Got to the room at 11.15pm with 2 year old and 2 month old. Pulled back the bed cover and there was hair on the bed sheets, and the bed head. Room clearly didn’t get cleaned properly. So packed up got in car and drove home at 11.30 at night with 2 small children after a long day. Lucky for us it was only a 30 minute drive and my wife had not had a single alcoholic drink all day at the wedding.

Tried contacting reception however no answer as it is not a 24 hour reception desk, hence why the key was put in drop box. We were not letting our children stay in a room with other people’s hair.

When entering the room, we washed our hands at the sink. Went to go sit our daughter on bed but this is when we found the hair. No way were we putting her in there.

On leaving we put the keys in the Dropbox which the motel could easily look at cameras to see that we left the room and nobody else entered however comes up with the story we let other people use the room?

Contacted the motel on Sunday morning they said the manager would call back, however nobody did. Called Tuesday asking for refund after not getting a call back and they said because we entered the room they can not give refund? So how were we to know the room was dirty without entering.

This is the worst motel and service I have experienced….DO...