Quest Williamstown North — Hotel in Melbourne

Wasnt 1happy arranged a one night stay couldn't get in to my room the phone number on the door at the reception for after hours wasn't getting answered I was freezing I had a early wake up for a course last week and I wasn't very amused by not being able to get in contact with the night shift manager either she was incognito somewhere on the premises I had notified them I would be late . Paid for the room . And wasn't happy after about 2 and half hrs freezing waiting after ringing the local police to try and help . Finally I got my appoligies about the wait ✋. I was fuming I finally got to my room everything looked nice . I had to warm up so I turned the heater on and jumped in the shower 🚿the fire alarm went off because of the steam from the shower I was so embarrassed. Then I realised even though I had put the splitsystem on high the room was still colder than a freezer when I got out of the shower which I stayed in that was nice . For 1 good point was the bathroom the bed wasn't bad when I finally got it warm enough to sleep I rekon I got 1hr sleep that night and I had to pass extensive firefighting training and re do my survival training let's just say I passed but it was very wasn't easy fatigue and achs wernt helping but all passed and ready for my next adventure needless to say the place looked great but yah just don't ever really no do you untill yah stay somewhere like that . Oh and a good friend of mine was also staying there but for a two day course and he didn't have a heater in his room either . Poor management and poor maintenance people they won't go very far with a work ethic like that so...

The pool facilities was great however have walked away very disappointed. Room had all the extras like oven, wine glasses cooking utilities etc however at least 3 dead insects/bugs not cleaned up after spraying. Curtains were shappy with no privacy blinds. Worst part was, a bond was required at time of arrival, this was a hearty sum of $500. Taken on my credit card and released day after my checkout. This transaction I was told would be quick and at most 5 days I have just seen the money release after a long 10day process! Not only that but they took a scanned copy of my drivers license and visa card! This I felt was so far over the top and really unsafe and unacceptable but when you have booked with no refund and just wanting to not cause a fuss or spoil your holiday what choice do you have. Handing over cards for them to copy and put their 500 bond freeze on my card. Will unfortunately not return to a quest again (previous experiences had been great with other quest locations around nz) staff were friendly however and stay was enjoyed beside the few rather large factors that will prevent my future decisions to stay at a...

Oh my lord!! Anyone looking for accommodation in Melbourne, do not look further than the Quest Williamstown North. After selling our house in QLD our initial experiences of Melbourne were not positive and. Upon staying at the Quest Williamstown North we quickly fell in love with Melbourne. This private, well maintained, perfectly positioned (to the ocean and beautiful lake) felt like home. After then trialling other accommodation, we have since returned twice and just earlier when I realised I forgot to book our accommodation for tonight and last minute I made the call to the only accommodation we wished to stay in and the lovely Bella greeted me with her welcoming customer service and offered us a three bedroom apartment for an extremely generous price and saved the day!!! In addition all staff are friendly and helpful and the parking is not only free but is more easily accessible than any other hotel parking you will ever get!!! Thanks again Quest Williamstown North for looking after us we can’t wait to...