Courtyard by Marriott Perth, Murdoch — Hotel in Murdoch

Where Every Room Tells a Story – My Heartfelt Experience at Courtyard Murdoch | Silk Hospitality 🌟 Working as a Room Attendant at Courtyard Murdoch, under the guidance of Silk Hospitality, has been so much more than just a job, it has been a journey of purpose, pride, and people. Every single day here is a chance to make someone’s stay more comfortable, more peaceful, and more memorable.

But what makes my experience truly special is the connection with our guests. At Courtyard Murdoch, guest service isn’t just a task, it’s a heartfelt promise. We don’t just clean rooms; we prepare spaces that feel like a sanctuary after a long flight, a comforting retreat after a stressful day, or a quiet corner where a guest can finally breathe. Whether someone is visiting for business, study, or to be with loved ones at the nearby hospital, we serve with empathy because every guest brings a story, and every story deserves kindness.

🛏️ Exceptional Guest Service – From the Heart Here, guest service is not just a responsibility, it's a passion. As a Room Attendant, I take great pride in preparing each space with love and attention to detail. We know that behind every check-in is a story, whether someone is visiting loved ones at the nearby hospital, here for business, or just exploring Perth. We treat every guest with the respect and kindness they deserve, and every smile or thank-you we receive means the world to us. We go the extra mile not because we have to, but because we care.

📍 Perfectly Located for Comfort & Convenience Courtyard Murdoch is in an ideal location — walking distance from Fiona Stanley and St John of God Hospitals, Murdoch University, and close to public transport including Murdoch Station. Whether you're a guest attending appointments, classes, or sightseeing, the area is peaceful, clean, and well-connected, with everything you need just a short walk away.

🦺 Safe, Secure & Serene Guests often tell us how safe and secure they feel here, and I see why. The hotel is nestled in a calm, modern neighborhood, with secure entry, professional 24/7 service, and a sense of tranquility that helps you relax completely. We’re proud to maintain the highest cleanliness standards, creating not just a beautiful space, but a safe haven.

🚶‍♀️ Highly Walkable & Accessible You can easily stroll to nearby cafés, medical centers, pharmacies, and even beautiful green spaces. The walkability and quiet charm of the area is something many guests compliment, and I always love hearing how easy and enjoyable it is for them to get around.

🏋️‍♂️ Thoughtful Facilities Guests love our modern gym, inviting lounges, and peaceful courtyard areas perfect for unwinding after a long day. As staff, we’re proud to keep these spaces clean, welcoming, and relaxing, ensuring guests feel refreshed and looked after.

🍽️ Delicious Food & Drinks The on-site dining options are another favorite, offering quality meals and beverages that bring guests comfort and joy. Whether it’s a quick coffee in the morning or a relaxing dinner, the food here always receives glowing feedback. And if guests need local tips, we’re always happy to recommend nearby eateries!

🌿 A Place That Leaves a Lasting Impression To our guests: Thank you for making our work so meaningful. Your kind words, quiet appreciation, and trust inspire us every day. It’s an honor to care for the spaces you rest in and to be part of your travel memories, even if you never see us, we serve you with pride and heart.

To future guests: Come experience a stay that goes beyond expectations, where service is warm, rooms are cared for with love, and every moment is filled with comfort, connection, and calmness.

With sincere gratitude, — A Room Attendant who believes in the beauty of serving with heart 💛 Courtyard Murdoch |...

Overall experience: Worst hotel we ever stayed. Disappointment from the check in then it getting worse the whole time we stay. This hotel is not worth for what you paid for, definitely not recommend it to anyone. If you don’t have to stay in this exact area, please avoid this hotel. Location: in the middle of nowhere with nothing around except the hospital and industrial facilities. The hotel: it’s still not fully completed yet, there’re still a lot of constructions going on within and around the building, carpark is bit of a hazard zone to drive into. The room: good size room and nice bathroom and feels clean because it’s a brand new hotel. Facilities and amenities: There’s no swimming pool in the hotel, the amenities in the room are rather poor. Minibar’s empty, there are only 2 pieces of each item, tea, coffee and sugar. Bathroom amenities are also poor and not enough necessary items like: razor, cotton pad and cotton bud…ect.

Service: This is a huge turn off for our experience. They definitely need a lot more training for their staff and need to be taught how to provide good customer service. Check-in: after paying for our room in full in advance, the receipt or invoice wasn’t provided nor information about the wifi and the restaurant where we will have breakfast in the morning, NOTHING was provided at all. Next morning, we wanted to have coffee in the room before going to have breakfast, we found there’re only 2 sticks of instance coffee and 2 sticks of sugar which only enough for 1 medium size cup and we like strong coffee, hence we called the reception and asked for more coffee and sugar (it was 6.55am), waited for 20 minutes nothing happened, we called again and waited another 15 minutes and still nothing happened and we called AGAIN for THE THIRD TIME and the answer was: our housekeeping hasn’t started yet, they are not working until 9.00am and there is only me in the reception so I can’t leave here!!!! Wow, such a professional customer service response from a “4 star hotel” (absolutely NOT)! Breakfast: Another turn off point added to our experience. The so-called buffet breakfast was the poorest selection I ever seen in a hotel. There are some cereals, one select of fresh fruit was rock melon and the hot foods were just basic on the menu and you have to order at the counter then go to the kitchen to pick up when it’s ready, it’s like you having breakfast at a bistro at a pub/club. Food was below average, staffs were unfriendly. Housekeeping: They threw away our half full bottle of water that we left on the...

We booked 2 rooms and stayed for a night as a stopover. Very clean and comfy rooms, amenity was ok, not great but decent. We enjoyed our stay and the only downside was the service at the concierge during the check-in. We were served by Ms Tenzin, she was polite and nice throughout the check in process but I was greeted by a rude attitude when I walked over to ask for a drink. There were complimentary water and champagne for guests who check-in. While I was waiting for the rest of my family at the lounge, I walked over to ask if I could get a drink for myself and my mum. Ms Tenzin wasn't busy, i waited till there were no other guests. She wasn't on the phone either. After I asked my question, she looked up and said "I'm sorry? " without a smile but with a condescending look. I repeated twice in perfect English. And she looked over at the drinks and said "oh sure" I wasn't sure if it was a self service process because I've seen her pouring for a group of Caucasian ladies earlier on. Anyway i decided to help myself and poured a glass of water and a champagne. She looked over with a judgemental expression. My hands were full and I dropped the cap. She didn't even bother to help and I had to hold 2 glasses, and a phone on my hand. I'm not sure if this is the service standard of a 4 star Marriot. In that moment I felt quite angst with this kind of attitude that I am getting. I do not wish that this is some racist service that I am experiencing in such a nice hotel. Is this how you serve your guests and why the differentiated treatment? If it is a self service counter, it will be helpful to put a signage. There were also new and used glasses all over, I couldn't tell which are the used or new glasses. Ms Tenzin should have come over to assist, that's the minimal that she should do as a service staff, especially when there are no other people around and she was entirely free. More training should be provided to the staff to ensure a pleasant experience. It could have been a 5 star stayed for us, but unfortunately for this incident, I think the service deserve...