Metro Hotel Miranda — Hotel in Sydney

We booked a balcony room for three nights in early June.

You stay here at your peril and a danger to your health.

BLACK MOULD IN THE SHOWER There are major health issues due to the presence of black mould in the bathroom, on the shower surrounds, inside the shower handle door and in several places on the door frame and tile grouting.

The only ventilation in the bathroom itself was a small, damaged and clogged wall vent. .No exhaust fan . The bathroom ceiling panels were also poorly fitted leaving gaps into the void above the ceiling. The supporting frames were rusting. What might be growing on the other side of the panels is anyone's guess.

INADEQUATE ROOM VENTILATION Although we booked a 'Balcony Room', to door to the balcony was locked and bolted and a sign on the only window stated that it was broken and should not be opened.

Therefore we had to use the wall-mounted air conditioning system for ventilation.

DAMAGED FITTINGS The TV antenna cable was just slung over the back of the wall mount and not connected to the antenna outlet. Investigation revealed that a fitting had broken inside the wall mount.

The TV could not therefore be used continuously as the coaxial cable itself was acting as the antenna.

PALTRY SUPPLIES Only one small cake of soap for the shower was supplied.

LACK OF INFORMATION No information folder re facilities and services etc outside of the venue was supplied.

FUNDS DRAWN IN ADVANCE RATHER THAN AT THE END OF OUR STAY The full tariff for 3 nights ($522.90) was deducted from my account 5 days PRIOR to our arrival. Unlike common industry practice of paying the amount either on arrival or on leaving.

This caused some other periodical payments to be denied due to 'Insufficient Funds' ...a most embarrassing position.

CANCELLING OUR 3 DAY STAY As we arrived late on Sunday afternoon, we had no choice other than to say one night, despite all the issues.

CANCELLING THE BOOKING 'First thing' on the morning following our arrival I approached the Duty Manager (Tara) expressing our concerns and dissatisfaction at the condition of the room and the quality of the facility in general.

I also stated that we would be checking out immediately and required a refund due to the issues raised, particularly the presence of black mould and the totally inadequate ventilation.

She, without hesitation and with a great deal of professionalism, accepted my concerns and arranged the cancellation and offered a full refund for all three nights.

This refund was duly processed and received 'in full' in the last 48 hours.

BELOW EVEN 3 STAR I cannot recall in my over 40 years of business and personal travel across Australia ever encountering an establishment of such poor quality and presentation.

Neglect of the premises and facilities and lack of duty of care by Senor Management of the venue and the owners of the Metro Chain were patently obvious

The only bright star in the entire negative experience, was the absolute professionalism and pleasantness of Tara the Duty Manager in dealing with my situation.

NEVER AGAIN AT ANY METRO PROPERTY We wont be back...and you shouldn't even contemplate making a booking if you value...

October 2024 Stayed here again for a couple of nights. This time had a balcony room. Loads of powerpoints in convenient places, and a face washer provided. Those were the two things I did not have when I first stayed. The lady on Reception was lovely again. I met repeat customers in the lifts - it seems to be one of those places that people use as a spot to stay when visiting relatives in Sydney.

Original review below (May 2024) A friend and I booked a room each for a night. My friend needed an accessible room that could accommodate a mobility restriction.

Booking - seamless Service - efficient and friendly beforehand. And went the extra mile when we checked in (thank you Justine) - Kind, helpful, went out of the way to assist us. My friend has special health equipment and cannot travel light, and we were assisted to get her luggage to the room because the trolley had gone walkabout. We had been travelling all day and were stuffed; it was great to get here mid-evening and to be greeted in such a nice way. Price - okay. It's Sydney. Parking - one spot left on the first level outside Reception - it was all we needed from an accessibility perspective. Cleanliness - great Shower - powerful and hot Repair - room in good repair although some wall damage to the area under the window - not visible if you don't pull back the sheer curtains.

Not available in the room - USB ports / more powerpoints. The powerpoints are quite close to the top of the desk, which means you cannot charge a device that has a large charger (e.g. an Apple with the older style charger) - so BYO short powerboard/extension cord. It does make me wonder where my friend plugged in their breathing equipment overnight .

Also BYO face washer, if you use that...

I stayed at Metro Miranda Friday-Sunday 19-21 April 2024, along with another relative (we were two single women and had a room each with queen and single bed, singles weren’t needed). We booked 2-3 months ago for a family celebration. The staff were very friendly and obliging, but the hotel and our rooms were very, very tired and in need of much repair. Also only one elevator worked, I was told by another guest it was not working when she stayed there in January. My room on the third floor had a tiny bathroom vanity bowl with chipped laminate around it, mirror which had been there since the motel first opened I’d say and had black marks around the glass, and broken pipe near toilet. There was a ripped sheer curtain, and a tiny balcony which a chair and table would not fit on. Our balcony had a view of Westfield. The reason I was very disappointed (with MY room particularly) is that we paid $733 for each room for the three nights, which had to be paid in full when booked 2-3 months ago. I realise accommodation in Sydney is not cheap but the rooms certainly were not worth that. I also noted the large planter box at the lobby entrance, full of plastic flowers. I’d suggest if you don’t want real flowers, don’t have plastic. They make the place look...