Nagar Valley Hotel — Hotel in Dhaka Metropolitan

Stayed here at the start of December on a stop over at Dhaka during our journey from london to syhlet.||Lobby:|The lobby is fairly modernised clean, and the actual reception toilets though dingy they are clean. There is WiFi throughout the hotel and ac. ||Bedrooms:|Dilapidated rooms in need of a refresh, you can tell at its peak it was probably quite nice. Bedding had marks on the sheets in two of the rooms! We had two of the downstairs double rooms and one double room upstairs (that was the worst one). Toilets where awful. The room I slept in the toilet had a bath tub which was rusted and stained, there was marks everywhere, it was dirty and grubby and poorly lit (which may have been a blessing as couldn’t see everything). Using any of the toilets made our skin crawl! It was manageable for night if you are stuck. ||Staff:|The staff member on duty at at our arrival was polite and helpful as where most. ||However they need to work on their internal communication. My dad arranged to keep one of our three rooms until 1pm the next day so we could explore then comeback and freshen up before our flight to syhlet, however, the lady on reception the next day said this isn’t possible so at the last minute had to check out of all the rooms! Absolutely appalling customer service and caused great inconvenience. ||Breakfast:|We nearly missed breakfast they called to remind us which was great. Arrived at the end so not much left but they still made us fresh eggs etc which was very kind. Please note if you are wearing of drinking bottled water none of the bottles we got - in the room and during breakfast...

I don't know really from where I have to start..! ||I stayed in this hotel for few hours only after check in by evening 9 pm as I need to leave by morning 6 am to Dhaka airport. Me and my brother could not sleep whole night even for 5 mint, the dangerous Mosquitoes was around and biting us very badly. We was just struggling to kill them which was so embarrassing. We have called 3 times to inform Hotel reception , they send killing spray ( Aerosol) at the room but doesn't work at all. The room should be hassle free from the beginning before guest arrive as its nothing new for Dhaka, but not in Hotel Rooms..!!||There are few things I observe which need to be fixed by management, doesn't matter it's 5 star OR 3 star hotel as..||||1. I have found lot of blood spot on the blanket and bed sheet even the bath towel which was really dirty. room slipper not provided||2.Room lights was not working (front of the dressing table mirror specially)||3. No hot water available for shower (Its very common facility in any Hotel)||4.There was no tissue box at the room (given after 4 hours and reminding twice)||5.Front desk staff should be available at all the time ( I wake them up at 6:15 am as they was sleeping covered with blanket like home near the sofa area in the middle of lobby which is first time seen in my life)||6. The staffs are not friendly and they should serve their guest positively with more details.||||No complains but all above feedback will help the management to refill the gaps for future service. I believe small things makes lot...

Pickup was late, the bus didn't have any fans or ac. Since it was raining, we had to shut the windows and it got so suffocated inside. After picking us up, they went to the airport to pick up other guests as well. If we knew that, we would have taken the cab. The hotels lift was always shut down during our stay. They were trying to save electricity bills. Upon question the front desk replied that guest may call up the reception to ask for them to turn on the lift!!! I never bothered to ask, used the stairs instead. Since I was checking out early the next morning around 6:30am, I bravely requested them to keep the lift on, since I was on the 4th floor and my wife was a bit ill. But nope. We had to take the stairs down. Never will I recommend such an awful hotel, not even to my worst enemy or even the devil. If I Must add something that was positive, it sure will be the air conditioning of the room. It was better...