Hotel Lugano — Hotel in Knokke-Heist

I booked for 2 nights for my business travel. we arrived together with my colleagues around 1pm.||- they could not keep our luggage before the room would have been ready, they said they had no space, to we had to leave it outside in our car||- in the evening when I returned back to the hotel around 10 pm, sinks were not working, water was not going through, so I asked the reception to help. Staff member used some product, which did not help and when I was asking to put me an another room he was saying that they had none available & that no one would have been able to come in the night to fix it. as an option, he suggested me to use a public restroom close to the reception?? how ridiculous! I got very furious as I had to awake at 5am to start working for a big event. the staff member told me that he even called the owner and they would not be able to do anything. However, he soon returned to me saying that he has found a room for me. We went to check the new room, which was much smaller and obviously different level (cheaper price), but I agreed to change as I really needed to sleep urgently. We were returning to my old room to pick up my personal belongings & the room key which I had could not work anymore. The staff member tried at least 6 other reserve keys, none was working! he again said that he would not be able to do anything and someone would come the day after. Which by no mean was an option, as I had my work phone, laptop and all my belongings inside of the old room and had to start my working day early morning. After long discussion he agreed and said that he would order a technician, who arrived 1.5h later & managed to open an old room after long traying. Obviously I did not sleep in the old room for clear reasons.||- on the next day, no communication or call or apology from the hotel. I had only 3h sleep and returned to the hotel around 4pm to change and continue working. 2 staff members of the reception greeted me including a person from the night before. I expressed again how disappointed I was that there was no one apologizing or communicating. the answer i got was that the new room (lower rate) was available for me, on which I commented that it was much lower range than what I've booked! I did not have time for discussions so I had rush back to work. I told to the personnel to sort out between themselves and get back to me with proper communication. I go up into the room, keys do not work again! there was a housekeeper who brought me the new keys, but how this can be possible, only if you dont care about your guests!||- no one contacted me back with updates||- on the day of checkout, I was told that I would be offered a complimentary breakfast and charging of the golf cart, and the amount still to be covered would be 300 euros, which is the golf cart rental. I explained to the lady at the reception that when booking it, I thought this was included as no one communicated to me anything or gave a document to sign/review. of course they could not push more for this.||Overall, I'm really shocked by the level of service I have received in this hotel. I work for the luxury brand and we often collaborate when being on business trips, but I would not suggest to anyone a...

I stayed with two friends in Room 39 (family suite) for 2 nights on a bed and breakfast basis. It is perfect for a family with two small children as the two bedrooms are separated. Unfortunately being adults we did bang our heads a few times on the eaves ceiling!||The room is very quiet, self contained and spotlessly clean with all the amenities you would expect. It also has a lovely little terrace.||The staff are friendly and provide a faultless service.||Breakfast is of a high quality with everything you would expect from a buffet. Cold meats, cheeses, fresh fruit, juices, cereals, breads and pastries, yoghurts, champagne if you wish, etc. Eggs can be ordered - scrambled, boiled, fried or an omelette.||The hotel is in a perfect location for shopping. Car parking is also available.||Dressing gowns, slippers, bottled water, coffee/tea making facilities, toiletries all provided.||Would highly...

Zusammengefasst war alles recht gut bei unserem Aufenthalt über‘s sonnige Mai-Wochenende, aber ein dicker Stern muss leider abgezogen werden, weil ich 3 Tage (Freitag - Sonntag) nicht richtig duschen konnte.||Wir haben den angenehmen Online-Check-In vorab genutzt. Bei unserer Ankunft am Freitag hatten wir das große Glück noch den letzten Parkplatz des Hotels zu ergattern. Der Empfang der Rezeption war freundlich. Am Nachmittag konnten wir unser Standard-Doppel-Zimmer (Nummer 27) zur Seitenstraße beziehen. Das Zimmer ist klein, aber für ein Wochenende ausreichend. Das Badezimmer mit 2 Waschbecken, Badewanne, Dusche in der Wanne, Sessel und eigenem Fenster angenehm groß. Die Toilette ist separat.||Leider ist auf der Dusche überhaupt kein Druck gewesen und diese konnte trotz viermaliger Meldung an der Rezeption nicht repariert werden. Somit konnte nicht geduscht werden und lange Haare in einer Badewanne im „stillen Wasser“ zu waschen ist ein Desaster. Da der Kopf auch nicht unter den Waschbecken-Hahn passte, konnten die Haare auch dort nicht gewaschen werden. Es blieb nur baden in der Badewanne.||Den schicken Lounge-Bereich haben wir sehr gerne am Abend genutzt.||Das Frühstück mit serviertem Kaffee und Eierspeisen (Spiegelei, Rührei, Omelette) sowie einem Buffett in einem Nebenraum ist in den angenehmen beiden Frühstücksräumen - vor allem der helle Wintergarten-Raum zum Garten hin - gut. Vorzüglich ist die Auswahl an frischem Obst mit Erdbeeren, Himbeeren, Blaubeeren, Mango usw.||Das Essen im Restaurant „La Terrasse“ am Mittag und Abend bietet eine große Auswahl - dazwischen gibt es am Nachmittag eine kleinere Auswahl mit Tapas und anderen warmen Speisen. Die Preise entsprechen dem Niveau von Knokke.||Beim Check-Out ist mir auf der Rechnung aufgefallen, dass uns das Abendessen doppelt berechnet wurde: Einmal als Summe 180 EUR (für 2 Personen) und einmal alle Speisen & Getränke einzeln aufgegliedert. Dies wurde aber noch vor Ort geklärt und die Rechnung korrigiert.||Wir kommen bestimmt wieder, aber weisen dann vorher darauf hin, dass wir eine funktionsfähige Dusche möchten - was eigentlich heute Standard...