Rey Palace Hotel — Hotel in La Paz

I won't comment on the hotel directly because we never had the chance to get there. The day before our arrival, we asked the hotel if we could arrive the same day (so a day before what was planned). They told us we could and that they were waiting for us. One hour after (!!!) I am asked by WhatsApp the day of my departure. I've already tell it but repeat it without worrying. I then received a message saying that they did not have any availaibility not only for the extra night (we were already on the road so It was already disappointing) but also for the FIVE OTHER NIGHTS we booked MONTHS ago because a lot of rooms were in maintenance (what were you waiting for before telling us ?!!!).

They told me we could go to another hotel for the same type of room and same price. Talking with that hotel, they were not aware of that deal and said they could not lower their price. I had to contact El Rey Palace again in order to ask them to find a solution because we were on our way to La Paz.

They left me on "read" for two hours before saying everything was okay and we could go to the New hotel. We had to contact the agency for the car we rented to change the meeting point to give back the car (because we told the agency we could meet at El Rey Palace directly) and contact the agency with which we booked two tours in order to change the bus journey (it was supposed to pick us up in front of our hotel)

Very unprofesional. Do...

I won't comment on the hotel directly because we never had the chance to get there.||The day before our arrival, we asked the hotel if we could arrive the same day (so a day before what was planned). They told us we could and that they were waiting for us.||One hour after (!!!) I am asked by WhatsApp the day of my departure. I've already tell it but repeat it without worrying. ||I then received a message saying that they did not have any availaibility not only for the extra night (we were already on the road so It was already disappointing) but also for the FIVE OTHER NIGHTS we booked MONTHS ago because a lot of rooms were in maintenance (what were you waiting for before telling us ?!!!). ||||They told me we could go to another hotel for the same type of room and same price. Talking with that hotel, they were not aware of that deal and said they could not lower their price. ||I had to contact El Rey Palace again in order to ask them to find a solution because we were on our way to La Paz. ||||They left me on "read" for two hours before saying everything was okay and we could go to the New hotel. We had to change the place we had to give back the car we rented (because we told the agency we could meet at El Rey Palace to give back the car) and contact the agency with which we booked two tours in order to change the bus journey (it was supposed to pick us up in front of our hotel)||||Very unprofesional. Do...

We had a confirmed booking weeks before arriving. When we got to the hotel exhausted from traveling, they said a technical glitch had double booked our room, and they didn’t have any capacity. They switched us to a sister hotel, saying we had the same kind of room (we had paid for a suite with a king bed). When we arrived to the other hotel, they checked us into a small room with a single twin bed. The new hotel said that El Rey Palace hadn’t designated the type of room at all, and there were no other rooms available. The new hotel called El Rey, but all they did was yell over the phone that it wasn’t their problem and hang up. That night my wife and I shared a twin bed.

For the hassle, lying to us, and not helping to fix at all, this place...