HOTEL PAMPA & SELVA — Hotel in Rurrenabaque

AVOID. HAZARDOUS BUILDING AND STAFF WILL SCAM YOU. This has to be the worst hotel experience I’ve had. On the second day of my three-day stay, I went out the whole day, from 8 am to 7:30 pm. When I got back, I found the bathroom window fell off. I called the manager up immediately and he took the broken piece of window away, saying it’s probably due to the wind. But when I checked out, he charged me for the window damage, saying that because no one was in my room on that day, it was my fault. I was shocked. He knew full well and acknowledged that I wasn’t in the room when the window fell off. So I asked why on earth would he blame me for something that happened in my absence and likely related to the their own poor construction and maintenance? Then he made up some stories about hearing a loud noise when I went out for breakfast, which are lies that don’t even make sense. I didn’t have time to argue because I had to catch a flight. So yes, they made the GUEST PAY FOR THEIR POOR MAINTENANCE which leads to an UNSAFE...

Scam with exchange rate. The currency of their Booking.com lisitng is USD, but it very clearly says that you pay the property in Bolivianos in the booking confirmation. They say after you have booked in a message that you have to pay in USD or Euros, but you can't get those in a Bolivian ATM. They want to use more than double the official exchange rate if you pay in the local currency. They also don't take cards, despite that also being on their listing.

On their website, a single room is 190 Bolivianos. On Booking.com it was 27.9 USD. So, by their exchange rate, if you pay Bolivianos and book through Booking.com, you'd actually have to pay 418.50 Bolivianos for the 190 Boliviano room. However, 27.9 USD at the official exchange rate comes out to right around 190 Bolivianos. Plus, I doubt they accept USD coins or have coins to give as change, so if they're serious about only accepting USD, it should be an even dollar amount.

Overall, just avoid places with business practices like this that just want to...

This has to be the worst hotel experience I’ve had. On the second day of my three-day stay, I went out the whole day, from 8 am to 7:30 pm. When I got back, I found the bathroom window fell off. I called the manager up immediately and he took the broken piece of window away, saying it’s probably due to the wind. But when I checked out, he charged me for the window damage, saying that because no one was in my room on that day, it was my fault. I was shocked. He knew full well and acknowledged that I wasn’t in the room when the window fell off. So I asked why on earth would he blame me for something that happened in my absence and likely related to the their own poor construction and maintenance? Then he made up some stories about hearing a loud noise when I went out for breakfast, which are lies that don’t even make sense. I didn’t have time to argue because I had to catch a flight. So yes, they made the GUEST PAY FOR THEIR POOR MAINTENANCE which leads to an UNSAFE...