Pousada Morena — Hotel in Região Geográfica Imediata do Recife

We booked 5 nights with a transfer in & out included and from the moment we left baggage area of the airport we were ‘greeted’ by Gabriela who informed us she had not enough seats in the veichle so she could order us a taxi or wait for her to drop the other guests then come back for us. We initially said a taxi after her trying to call a taxi for around 5/10 mins with no luck we asked her the time it would take to get to pousada and back as potentially it will be quicker. It’s 10 min each way. So we decided to wait as we could’ve been left waiting for a taxi for ages in an island we weren’t familiar with. You would think they would have known how many guests would be arriving as per their reservations so why not have a taxi waiting if you know there is not enough seats in the car used to transfer guests?. ||||Whilst I understand I’m in Brazil I would expect the receptionist of the hotel your staying in to try and speak a little English or atleast apologise for the lack of communication from herself. Despite my partner speaking fluent Portuguese she decided to speak leaving me feel I wasn’t welcomed to talk as I couldn’t speak Portuguese. ||||When we go to the hotel our passport information was taken and we were asked to fill in a form. The whole welcome was awful. We had travelled 19 hours from the UK and very dissapiinting to say the least considering the high price of this pousada compared to others. We booked this pousada considering it to be better quality given the higher price.||||We noted that other guests were offered a welcome drink whilst filling in the form. Whilst we didn’t necessarily want the drink it would be nice to be treated like other guests, instead we were left behind again just like the transfer. ||||Gabriela gave us our key at the same time as speaking to other guests who could speak Portuguese. We weren’t told where and when breakfast. We were given no basic knowledge of hotel amenities or anything. We were left over the next 5 days to ask what we needed and when we asked Gabriela it all felt like an effort for her to help us. Again she only spoke in Portuguese. ||||Thank god for Allana another receiptionst when Gabriela wasn’t on shift. She always made the effort to speak the common language between both me, my partner and her English. She was very helpful in knowledge and providing a service such as renting a buggie to get around the island. Even when she couldn’t get the answer she asked for my number and offered to whatsapp me the response. ||||The room’s were a little neglected (mould/damp on the walls - the sinks had no hot water (making shaving a tricky task, as the shower room had no mirrors) - when asked Gabriela told me in Brazil they don’t offer hot water in the sinks (this is wrong as 2 other hotels in Rio and Buzios both offered hot water in their sinks) the sinks didn’t have any plugs so couldn’t hold water. They finally found us a plug so we could fill a water bottle with hot water from the shower and fill sink finally enabling us to fill and have a shave. We stayed in bungalow 5 whilst it was the ground floor it had fanstastic non obstructed views of the pool and the panorama. Our balcony furniture had a broken zip and stained chair seat. There was no hammock unlike other bungalows situated on the ground floor behind us. ||||The restaurant staff were very friendly, attentive and helpful. They seem a bit short staffed as when you want a drink etc at the pool you have to go to the restaurant and order the drink (despite them having a bar set up at the pool side, was never manned).||||The breakfast was very good, with a large variety of options for all tastes.||||We ate 3 times at the pousada (lunch and 2 x dinner) and all 3 times we ate nicely for a average & reasonable price for the taste and quality. The only time we ate badly was the Friday night “festival” it was a buffet priced at 180 r$ per person. The main dish variety was poor, it was a buffet style and we were made to share a table with a very nice couple from America. But they sat us together as we could have a conversation. However me and my partner were quite content on enjoying our final night sat together at a table for us 2. To enjoy the advertised music and poetry. I would miss this night for the price it isn’t worth it.||||It’s a shame as the pool and location and staff were very helpful and fanstastic. It’s just the first impression was awful considering we had been looking forward to coming here for months prior. But Gabriela really lets the team down. She gives off an attitude that she doesn’t want to be there or be helping you or it’s all too much of an effort for her. If she doesn’t enjoy it she should really re consider if she likes working in customer facing industry as this pousada will really suffer when she is the one in charge of welcoming. We enjoyed and would return but definitely not to this pousada...

I had high expectations for this pousada given its exorbitant price and the reputation of Fernando de Noronha, but my stay was nothing short of a disaster.||Firstly, the service was appalling. The staff seemed disorganized and confused at all times. Simple requests were either forgotten or mishandled, making it clear that proper training and attention to detail were lacking.||The food was equally disappointing. Not only was it poorly prepared and lacking flavor, but I also found a hair in my meal. The breakfast, which should have been a highlight, was underwhelming with limited options that did not reflect the quality or variety one would expect at such a price point.||Given the cost of the stay, I anticipated a certain level of comfort and quality, but this experience fell far below even basic standards. The accommodations themselves were mediocre at best, and the overall experience left me feeling deeply regretful of the money spent.||I cannot stress enough how much this place is not worth it. Save your money and choose another option in Fernando de Noronha—this pousada does not deliver on...

Quase nunca uso esse aplicativo como forma de comunicação, uso muito mais como um guia, mas hoje na minha primeira diária nesse hotel preciso fazer um desabafo. Ontem chegamos no hotel as 13:00 após fazer check-out em outro hotel da rede (Pousada Paraíso, mais em conta e com um serviço anos luz melhor que a pousada em que me encontro agora), o check-in seria as 15, ok, sem problema, ficamos aguardando na piscina, pedimos já drinks e porções (alias outros hóspedes ganharam welcome drinks e nós em 6 passamos em branco, mas tudo certo, menor das preocupações), 15:45 e nada do nosso quarto ficar pronto, o grande problema é que tínhamos uma reserva as 16:30 em um bar e precisávamos tomar banho e nos arrumarmos. Após expor nossa preocupação com a equipe do hotel liberaram o quarto "semi limpo" para que pudéssemos nos arrumar e não perdessemos a reserva. Primeira insatisfação mas que se parasse por aí estava tudo certo pq o hotel é realmente lindo e a ideia da viagem é relaxar e não se irritar. Segundo problema, hoje resolvemos jantar no hotel, chegamos após um dia de praia e pedimos uma mesa para 8, a tristeza começou quando pedimos um baldinho de gelo e fomos informados que o hotel estava sem gelo, hmmmm ok, abrimos nossos vinhos, fizemos nosso pedido (com MUITO esforço pois o garçom apesar de apenas 3 mesas ocupadas no restaurante insistia em nos ignorar completamente), quando estávamos tomando o segundo vinho fomos informados grosseiramente que o hotel cobrava rolha - informação que já sabíamos pois estava escrita no cardápio - (posso estar errada mas o garçom falou de um jeito que deu a entender que estávamos de alguma forma errados por querer degustar um vinho que trouxemos de outra viagem em um momento entre amigos, como se estivéssemos querendo economizar e errados por isso). Ficamos mais de 1 hora aguardando apenas as entradas, e no total 02:30 entre entrada e sobremesa. Vários problemas com os pratos apenas para citar a sobremesa de goiabada com sorvete de queijo veio com sorvete de creme e ninguém achou importante avisar isso na hora do pedido (ignorando completamente que a graça do prato é simular um Romeu e Julieta). Por fim solicitei a equipe do restaurante se para amanhã no horário do café poderia ser montada uma mesa para nós 8 já que hoje precisamos degustar o café separados, a equipe do restaurante apenas informou que a equipe da noite é diferente da da manhã, e a equipe da recepção informou que eu deveria falar com a equipe do restaurante, ou seja, problema que na minha concepção seria fácil de ser resolvido foi completamente ignorado. O jantar foi uma experiência HORRÍVEL, inclusive foi a noite inteira alvo de piada entre nós, em 7 dias na ilha foi o primeiro dia que fomos literalmente MUITO MAL ATENDIDOS, em um nível que eu não me lembro a última vez que passei por isso. Uma pena tudo isso acontecer, a pousada é linda e tem uma vista incrível, e a outra pousada da rede, além de ser metade do preço tem o atendimento extremamente agradável (destaque...