Хотел Голдън Ина „Румба бийч“ — Hotel in Nesebar

Nice, polite and helpful staff. Good meals. All in sufficient also pancakes, pizza and kebab between meals additionally complemented the board nicely. Cashback for sunbeds (beach sets) also on +. Good value for money. A pleasant surprise with the level and development of services compared to the previous stay in a similar location. Despite the lack of animation and cool water in the pool, the proximity of the beach and the sea compensates for all "minor" disadvantages.||Too many smoking places. Except for the rooms, lobby, corridors and restaurant people smoked elsewhere. It should go in the opposite direction. Not enough attractions for children. Even a covered mini kids playground (e.g. by the beach) would be a lot of fun for kids. Cool water in the pool. Any solar installation would be on +, that is, it would heat such small swimming pools (from June the sun is definitely operating strongly). The way of realization of all in (meals), and more precisely card gates, is a weak solution, firstly it does not build trust in guests, and besides, it causes a lot of confusion and is a weak (emergency system), there are better methods of verifying purchased meals. ||There are no numbers assigned to the beach sets - equipment packages (2 sunbeds, umbrella) for the bill or receipt. If you pay for the set & for eg. go to dinner and if you take your stuff things, while you turn back, you will be surprised , because your (the same) set has been sold to someone. Of course, there was no problem because before the season there were many sets and in the 2nd or 3rd line from the sea you could find, but probably in the season if you don't have cashback for sunbeds your 15 leva...

The hotel lacks organisation and customer service big time. The first bad experience was with the person that is supervising the barrier. Very rude guy, does not speak English at all and he like to abuse his '' power''. The second bad experience was at check in when we went to pay for the 4 rooms that we booked ( paid an advance also) and were told that they run out of rooms and they will give us only 2 double rooms and 1 apartment to share. After we argued with them and told them absolutely no, they managed to find 4 room. Like magic. We asked for the manager but no one was there. The worst part was they were treating us (especially the red head receptionist on the shift) like they were doing us a favour by giving us rooms. They could really use more training on how to deal with guests. ||The pictures they advertise on their website are not even close to the reality. The restaurant is very small and overcrowded. The staff are doing their best but they could use more help. The food they serve is something I wouldn't order outside of this place. The quality is very very bad. We went to restaurants at least 1 per day ( having an all inclusive package) because we couldn't eat this food. They also say it is all inclusive but the bar next to the pool is not. Plus, you are not allowed to bring the food or drinks from the hotel on the place that is literally outside of the hotel so you spend even more money on overpriced drinks on their beach bar. ||Overall, a terrible experience. I don't recommend this place and I am never coming back.||We wanted to find something else and cancel our reservation in our first day but we couldn't find something...

I hate writing negative reviews but I feel that I unfortunately have no choice in this case. My husband and I booked an "apartment" room for two nights with our 3 children. We were so disappointed that we left after just one night (even though we didn't receive a refund). This place is NOT a four-star hotel, as it claims to be - it's much closer in quality to a youth hostel. It feels run down and crowded. There was no phone in the room to call the reception, so any time we needed anything, we had to go all the way to the front desk. The AC remote wasn't working (so we had to take it to the front desk to get batteries). We were only given one roll of toilet paper (for 5 people).. so once again, we had to go down and get more from the front desk. Worse yet - there was mold on the wall in the shower, and we ran out of hot water while showering! The mattresses are low quality (you can feel the springs). Also, the pool is small, very cold (even in July), and has very little sitting area - all the chairs were taken and we had trouble finding a place to sit and put our towels down. In short, we did not enjoy any aspect of our stay there. While we did not expect a luxurious hotel experience, we felt that the gap between what is marketed and actual reality - is so significant. After we left we emailed the hotel manager directly, detailing our negative experience, but we didn't even receive a reply. I'm writing this review to spare other travelers from the same experience. I wish I had done more research before...