DoubleTree by Hilton Calgary North — Hotel in Calgary

I had the pleasure of staying at this hotel on June 4th, and I must say it was a delightful experience in a distance from the 9th floor. From the moment I reached out to the General Manager to request a King room instead of two Queens, I was impressed by the level of service. They promptly fulfilled my request, making the check-in process smooth and hassle-free.

The room itself was fantastic - clean, spacious, and boasted a stunning view of the downtown area. The bed was incredibly comfortable, ensuring a restful night's sleep. I also had some additional needs during my stay, such as printing documents and requesting a distress kit, and the front desk staff were more than accommodating.

For dinner, I decided to dine at the hotel's restaurant. While the steak I ordered was good, I felt that the 8oz striploin could have been better. It had a nice fat cap, but the medium rare steak was slightly chewier than I'm accustomed to. However, the server in the evening was engaging and provided excellent service, which added to the overall dining experience.

The next morning, before checking out, I decided to have lunch at the restaurant. Unfortunately, the service from a different staff member was a bit lacking. The lady seemed quite serious and didn't engage in much interaction. I would have overlooked this if the restaurant had been busy, but it was only 2pm and not particularly crowded. Nonetheless, despite this minor setback, I thoroughly enjoyed my stay.

As someone in the hotel industry myself, I tend to evaluate everything from a hotelier's point of view. I want to commend Jaspreet at the front desk for being friendly and attentive. Donnable was extremely accommodating at check out. I also extend my gratitude to the housekeeping staff who maintained my room impeccably, the dinner server who provided excellent service, and, of course, the General Manager for ensuring a memorable stay.

I look forward to returning to this hotel in the future. Thank you for the...

This was my first time staying in a Hilton and to say I am disappointed is an understatement.

My first night I checked in and inspected the room, cleanliness was about a 4/10. The floor was not vacuumed properly and there was plastic on the floor from other guests. The table tops beside the bed were not wiped of drink spills and there was dust on almost every surface including the ice bucket and coffee machine. I went to bed early, and was evacuated from the hotel 2 hours later as a child had set off the fire alarm. When returing to my room, I noticed I had been bitten 2 times on my upper legs.

The next morning, I showed a picture to the lady at reception and told her I had been bitten. She told me house keeping would take care of it. All house keeping did was make the bed. The room was not cleaned at all, only my bed was made. I stayed in that room another night and was bitten again. The next morning I request to have another room on another floor. The new room was clean and I didn't have any further issues with bites.

The first night I ate in the bar, the menu not the caliber I was expecting for a Hilton. I had wings with a side salad. I had to send the salad back as the leaves were rotten green mush, the mushrooms were dark brown and gewy. The tomatoes were witherd and mushy. This was a complete disappointment.

Another night I ordered a Greek salad which again was extremely disappointing, the standard of a dive bar or cafe. I ate the food and said nothing. I was staying 4 nights as I was in town to work. I will not stay at this hotel again. I wouldn't recommend it to my company or a friend.

I gave 1 star for location because considering how far the hotel is from everything, their bar and restaurant is not sufficient if you wanted to stay for a couple of hours. The menu and quality of food isn't what I would expect from a Hilton and the atmosphere of the bar is...

Location was great as it was out of the hustle an bustle of the city if that is what you are looking for. Other than location I have noting positive to say about my experience at this property. Checked into a room with no air con after requesting that I have it as I was traveling with my large dog who required it. After checking in we informed front desk, only to be told it takes a half an hour for the air con to work. I found this odd as if that was the case why was it not pre set for guests arrival. After been informed of the air con matter I found multiple ants all over the room.

Was moved to another room only to have another issue with the air con only to find out later that the side of the property I was staying on had not yet been updated with the new air con system. These two matters of ants in the room and poorly working air con were only the tip of the ice berg with my uncomfortable experience at the hotel.

Numerous conversations happened at the front desk with no staff member been able to communicate why these issues had happened or been able to come up with a solution for my frustration. My concerns were met with a staff member informing me "these things happen, I should understand as I have worked in hotels before" and one solution was to sleep with the balcony door open in the middle of fire season when the air quality in Calgary at the time was extremely poor.

Worse hotel stay I have ever had and worse customer service leaving a taste in my mouth that the hotel was just out to take my money with little regard to quality and my...