Heidelberg Inn — Hotel in Collingwood

I originally booked a 3-day stay here after reading great reviews about the clean, comfortable rooms and the lovely owners — and I ended up extending for another night. I’m so glad I chose this place!

The owners, Ray and Audra, are incredibly friendly and welcoming. My room (105) was spotless, the air conditioning worked perfectly, and the shower had excellent water pressure. It was also very quiet — I didn’t hear a sound from the guests next door, which speaks to the great soundproofing. The bed was comfortable, and I chose Room 105 because I loved the look of the bedding and couch from photos I’d seen in earlier reviews.

Ray or Audra came by every day to tidy the room and replace my towels. One highlight for my son was when Audra let him play behind the counter — he absolutely loved it! She even left a thoughtful gift bag with Hot Wheels cars and a chocolate bar, which made his day.

Check-in and check-out were flexible (we checked in around 2:30 and out around 12:30), and Ray even gave me a better rate than I was originally quoted over the phone.

If you’re looking for something affordable, clean, and welcoming, I highly recommend staying here. The personal touches and genuine hospitality make all...

Wonderful people and service. This places saved our trip! My husband and I were in Collingwood for our 5 year wedding anniversary and when we arrived at the original hotel, they had cancelled our reservation and had no rooms left for us. This, of all weekends, was Labour Day weekend and there were no rooms left in the city. We called The Heidelberg and luckily, they had a room. When we arrived, a little exasperated and stressed from our prior experience, Audra at the front desk was AMAZING. She was so kind, she empathized with our situation and was just a wonderful breath of fresh air. We told her it was our 5 year, and she was even apologetic on the other motels behalf. She noticed we had a bottle of wine in our hands and even came up to our room with nice wine glasses and a bottle opener. We only had about 30 minutes to get ready for our dinner reservation, so when we came down and asked about cabs, she knew we would never make it on time. She didn’t want us to miss our reservation, so she drove us. YES, SHE LITERALLY CLOSED THE FRONT OFFICE AND DROVE US TO DINNER. She and everyone we talked to at the Inn we wonderful. Staying here is a...

We stayed at the Heidelberg Inn this past weekend while we were hiking the Bruce Trail. The beds were extremely comfortable, with beautiful comforters, and the rooms were exceptionally clean with a fridge available to keep lunch snacks cool overnight. The staff was very friendly upon checking us in, and helpful with restaurant recommendations and even phone numbers to call for reservations. One of us forgot our phone after we checked out and I called to inform them and left a voicemail. They called back asking for the number of the cellphone as they had gone to the room and couldn't find it. However after going to the extra effort of asking for the number and calling it they were able to find it and called us back to tell us so we could pick it up later in the day. The room had dated fixtures, and I was a bit worried before going as there are so few reviews online, however the rooms were very clean and we were happy...