Château Beauvallon — Hotel in Mont-Tremblant

DO NOT BOOK THIS HOTEL!!!!!!!

Front desk staff needs lessons on how to treat guests. MANAGEMENT CANNOT BE TRUSTED!!!

This is the hotel that handles the check in for Equinox 152-5. Their automated telephone system hung up on our call automatically when we pressed 0 to speak to the front desk 10 times in a row. This happened no matter which department we tried to get through to on 3 different devices. We booked through hotels.com and there was a mention of no hot tubs available during our dates before accepting the almost 500$ per night rate. After booking the automated system notified us that the advertised BBQ on balcony would not be available (see pictures). The rooms that are supposed to be empty for at least 24 hours before check in because of Covid-19 were not yet available at 3 pm on check in day. It is presently a full construction site (see pictures) with scaffolding, saws, generators, drills, continuous banging of brad nail guns. Balconies are all blocked off with no railings. How they are allowed to rent this legally without anyone going to jail for this fraud is inconceivable. Unfortunately the booking has a no cancellation policy.

2:30pm was Marie-France at front desk needs learning experience. 3:50pm Linda was much more pleasant to deal with. Sharon came to inspect the unit at 4:55pm when check in is at 4 pm and people checked out just a couple of hours before our check in according to Sharon. This does not fall under Covid-19 regulations that the room must be left empty for a minimum 24 hours before another check in. This regulation was also in the fine print on hotels.com advertising the rental. When I asked Sharon why she was only inspecting a unit that was supposed to be checked into at the latest 4pm her response was “Because we are short staffed and the last people just checked out not long before”.

Other problems with this place; Huge pothole at the entrance of check in hotel several miles away. Broken tile at entrance door that I watched several people trip over in 15 minutes. They made me come back to the lobby of the hotel 5 kilometres away from the Equinox building at 4pm in order to check in since the apartment wasn’t ready and at that point there was a lineup all the way into the parking lot. At 3:30pm all of the at least 25 construction workers go into the garage and start their cars and trucks to leave them idling to cool while they go and get their tools ready to leave. This can’t be good for the carbon monoxide levels in the indoor parking. Although when checking in I was advised I have 2 parking spots and I was provided with 2 parking permits, one of the two parking spots that was assigned to my unit, in the indoor parking, was behind a metal cage where they put patio furniture for storage (see pictures). Managment was not aware of it and had no solution for that problem.

Uncomfortable scratchy bed sheets. Improperly installed toilet seat. The drilling, sawing and hammering started at 7am every morning just over our heads and right outside our windows. Unit has 2 balconies we can’t use. Why wouldn’t they at the very least condemn 1 balcony at a time if they want to continue renting??? See pictures of construction workers right outside our windows. 3 out of 4 living room lamp light bulbs don’t work. Many other burnt lightbulbs as well. Check out the entrance picture which seems this location a construction site!!!

And last but not least I hope you don’t plan to stream a movie or anything like that because the wifi  is...

Chateau Beauvalon, where expectations are met with surprising reality! It starts with the grounds, which seemed to celebrate the fall season by embracing a state of neglect. Perhaps this is their nod to nature's untamed beauty? It seems a roof renovation is their all-encompassing excuse for skipping basic maintenance. But OK, let's not be too harsh—construction can be a bit of a challenge to manage, especially the roof. So, I'll let this one slide.||The cultural experience was certainly unique. While diversity is a beautiful thing, I was left wondering if I had accidentally booked a trip to a South Asian destination instead of Quebec. A little more local flavor might have been nice. It felt as though some cultures have little respect for their hosts, and unfortunately, this was evident with the crowd at the hotel during our stay.||The stained carpets in the room were an unforgettable feature, and not in a good way. The offered solution of covering them with sheets was innovative, if not entirely hygienic. If the rooms can't be properly cleaned or renovated, perhaps they shouldn't be rented out at all. This was actually one of the worst aspects of our stay. We paid about $350 per night for a double room, which we thought was a fair price, but the carpets were so disgusting that it alone ruined the experience.||Dining at the hotel was an adventure in itself. The bar, when open, served drinks that were more like samples, at full price. A $50 bill for a half martini, half amaretto sour, and a cherry-less Shirley Temple was quite the surprise. The lack of breakfast options and a proper coffee service meant daily excursions just to start the day right. The lobby's espresso machine serving hot, whitish water was the cherry on top.||Chateau Beauvalon has all the potential to be a top destination in Tremblant. If only the ownership would reinvest some profits into improving the customer experience, it could truly shine. Don't let them tell you that this isn't being done because they're a shared ownership. From what I understand, room owners only account for about 10% of the hotel's assets, which means the Westin Trust group has about 90% say in what goes or not.||Overall, it was a disappointing stay, especially knowing how great this place could be. Here's hoping for a change that matches...

We had booked for the long weekend in May. The hotel as the name suggests was the typical castle type and we were excited to stay there. The suite we got was lovely and spacious, clean , well maintained and comfortable. The room and hotel style was old world and not contemporary. The furniture and decor was those typical solid wood finish and colors. The bathroom was really really nice and clean and sparkling. The sinks were big and accomdating with lovely faucets and fixtures. Our suite had 2 bathrooms and we could not ask for more. We have stayed at many hotels and have never gotten 2 in the same place. Another first was a music system with speakers and a deck to change modes like FM / CD / USB etc. The main TV was a 43 inch flat screen with good picture quality and you can play it through the speakers. We got a king bed / queen bed Murphy which can be put away and a sofa couch. Small kitchen with a big microwave / coffee and tea maker / fridge and a dishwasher ( another 1st ) The staff at the reception were friendly , professional and nice. They offered a free ride to the gondola and back which can be huge for say older people or for those who cannot walk much. The place where the gondola is can be stressful to find parking. There is plenty of free parking but could be far from where the action is. Personally we did not use this service as we wanted to have our car nearby. Now what i did not like about this hotel - no wifi was available and the person at the reception said it was out of order. We were there for 2 full days and never had any wifi access. The pictures promised 2 swimming pools but alas there was not one to be used. The outside one was filthy and not fit for use - the indoor one had some issue and could not be used. One of the reasons we booked this place was for the pools which look beautiful in the pictures - thats why they get 3 stars. Our kids were so disappointed and down that we had to go to the community pool to up their spirits. They are located very close to all the fun and activities and have a lot of parking spots. Would definitely recommend staying here but confirm about the pool if that is...