Tremblant Sunstar by RVMT.com — Hotel in Mont-Tremblant

1520-12 - Etoile du Matin. This unit is a disappointment and an extremely costly one. It is mismarketed as a 4*. This allegedly houses 8 people, but of our party of 6 family members, 2 had to sleep on the floor our first night.

We asked that they replace or do something with the beds and they brought us replacement sheets -- possibly the idea was we make a hammock. They eventually brought us a blow up mattress to sleep on. The other beds were made up by someone who did not care to take the time and offer no skills in that department -- I had to remake the bed, and in doing so found stains of a disgusting nature on the underside of the brown comforter. The pillows were of a dollar store quality. A ridiculous affront to comfort.

The naughahyde living room suite was literally in tatters, the surface ripped and worn out and looked/felt dirty. The sofa housing a pull out bed was of such disrepair that it could not be put back, and was bowed 30 degrees at both ends - thus the sleeping on the floor. Given the proximity of the floor, one notices that the carpets need cleaning, probably critical last season.

For the week anyone sitting on the couch enjoyed a metal bar prodding into their legs in a most uncomfortable way. It took 2 days to figure out the TV sound cable service was basic, offering no programming of value. At such cost, one would expect much more.

The exhaust fan did not work, and the upstairs master (the one with the disgusting stains) became filled with cooking smells that did not dissipate the entire week. This really was unbearable. Further on the kitchen - the kettle did not work, and the unit was ill equipped. The plates and glasses were mis-matched and there were not even 3 that matched each other if you want to lay the table. We found 3 wine glasses of differing sizes. The BBQ was "off limits" unless you wanted to attract a $100 fine.

This was not a good welcome to Tremblant, I'm sorry to say, and I would caution against the unit. Our immense sense of disappointment is having spent this money on that unit for our...

Our vacation did not go very well the moment we stepped into our apartment at Les Manoirs. It was a very hot day and there was no AC and The apartment had only 2 fans, and a broken ceiling fan.We called Chateau Beauvallon where we had picked up the keys. My husband spoke with 2 persons and they were not helpful at all. One lady even said that we should have checked that AC is available with Sunstar at the time of booking. I would never have imagined that am paying almost $500/day for a sois disant 5 star chalet and they would not have AC. The lady even mentioned that this is actually what happened when we order with Sunstar and not Chateau Beauvallon directly. I was quite shocked actually as she indirectly mentioned that booking online is not advisable. They gave Sunstar customer service and of course it was closed at 5pm so I left them a voicemail. We called chateau Beauvallon and asked for a supervisor to call us. A manager by the name of Veronique called us and apologized of all the inconveniences. However she would not be able to move us to another apartment as they were full since it was Canada Day weekend. We asked for some more fans and she did provide us with 4 more fans. However 2 technicians came and were not able to repair the ceiling fan. Next morning a Rep from Sunstar called me. She noted my complaint, and my suggestion about putting AC in all apartments. She empathized with me, as she was just doing her job, but was not of any help. I asked for a day refund as I am very disappointed and not satisfied and she said I should discuss with Chateau Beauvallon who in turn told me that I should discuss with Sunstar with whom I did the booking. The Sunstar rep said she will ask a manager from Sunstar on July 1st to call me but till now nothing even if I left Sunstar a message on July 1st at 9.30ish to call me back. It is very bad customer service and I truly believe that once they charged your credit card they do not care. Think well and do check every single when making a booking...

Les Manoirs by Tremblant Sunstar: Our experience here this weekend was definitely less than desirable due to egregious unprofessional conduct by the manager of the property. We had come to these chalets on a class retreat after having a positive experience here in 2016. At night a large group of us gathered in one of the large chalets for dinner and drinks. We were loud but respectful of the property and did not damage anything. At 9:30 the manager knocked on the door telling us to disperse because we were being too loud, even though the contract said we could make noise until 10. What was completely uncalled for was the manor by which we were treated. The manager barged in and was swearing at the organizer of the trip, threatening to have us arrested and kicked out for the entire 2 night stay. As we walked out she was taking pictures of all of our faces, and worst of all the manager came into our rooms while we were sleeping to count how many people were in the rooms (which is a gross personal and professional ethical violation). I have never been more disrespected or felt more unsafe due to the actions of the staff. We will be taking our retreat elsewhere next year and I implore you do the same.

EDIT (In response to the owner): I am shocked that the staff feels that there was "no other way" to handle this than to threaten and denigrate clients. We are not unreasonable and, for the record, did disperse but it is DEPLORABLE that the staff cannot have a reasonable conversation to handle their issues like adults, instead they must launch into verbal tirades. Also the owner completely disregarded the most troublesome part of our experience where the staff ENTERED OUR ROOMS DURING THE NIGHT. I will just reiterate how...