Quality Inn and Suites Saskatoon — Hotel in Saskatoon

Update: To reply the comments from hotel owner. Clearly, you have admit everything I had experienced in you hotel and you still didn't realize the mistake you keep making. As the service provider, you kept lying and avoiding to solve customer's basic request. When we had to find a place to sleep for the next early Moring activities, you did not provide any effective solutions regarding to a not living standard room that I paid for a full price. I did not see you take any actions to help your customer solve their problems but just force them to stay in a shaking bed with industrial noise! we did not get any reply until next day after lunch, Nobody from your hotel call us to even say a sorry for letting us HAD TO leave the hotel at 2am. I paid for a living standard room but not staying your receptionist sofa bed. I did not even ask you to pay my extra cost due to your mistake, but just want a fully refund as I did not received the paid service! Bookings had confirmed you received the money and rejected their refund request! STOP LYING, STOP CHICANERY!

Ridiculously disgusting customer service from the hotel manager as we requested to solve our problems. We booked their hotel during the ag expo events which only one room left with their ventilation system broken just above that room. The whole room was shaking and vibrating because of that the broken ventilation tube when we stepped in. After two hours staying with the constant industrial noise, we were told they can't fix the issue and no any other room available for us. We had to look for another place to stay the rest of that night at 2am on the first night . When we talked to the GM, she told us it's our choice to step out their hotel. It's not their mistake. They rejected the request from the bookings to refund my money even if technically we didn't not even stay two hours at their hotel on the shaking bed. Turn down my phones and stopped my calls as she said she will not tolerate me to interupt her lies and excuses. Very impressive and hope all the people inside and outside of town realize how ridiculous and rude they are. I would never ever let anyone I know to go...

This Quality Inn gets a star for excellent customer service- from the time we walked in Nelson greeted us cheerfully and was informative of the hotel and the Saskatchewan area.

Another star goes for cleanliness and safety as we went to the Marriott, holiday inn, super 8, motel 6 and Quality Inn wins especially during covid time. I am impressed that they cover the coffee maker with plastic, they had gloves and mask available in the breakfast area to use while serving your food, they had a cutlery dispenser - love, as I detest when ppl are touching all the forks.

Another star goes for location, location, its great because there are many restaurants in the area. McDonald’s is right next door ! I did like the idea that I can also park right in front of my room- faster and easier when ready to leave. Complimentary breakfast included and it’s good . They have

a sauna/ heater in the washroom - really, never seen that before. It’s freezing outside but you can rush in your room and take a nice warm bath with the sauna going. Or just use the toilet while your getting warm lol. Timer in the washroom too.

It’s really big and spacious - you can definitely do physical distancing 😉.

I did notice frost on the door because it so cold but their heater works well so you don’t feel cold in the room.

It’s not a fancy hotel but with all these pros …you don’t even think about that. We always stay in hotels that have pools so we wouldn’t even stay here because they don’t have one and I don’t know what made us choose this hotel but we are surely happy we did. Very bright and welcoming experience! Russell, thank you for an amazing...

The suite we eventually were given was beautiful and I thank the night audit front desk for putting us there but the process before left me upset. I was travelling by myself with three children (youngest age three and one older with mobility issues). I wrote notes in the reservation and I called the day of my arrival to make sure they could put me on a ground floor as close to a door as possible. I called at around noon, and was told that shouldn't be a problem but she would call me right back. In the late afternoon I called again as I had not received a call back and spoke to a gentleman who said this would not be a problem. When I arrived at 1am with three sleeping children in the car I was told that there was no such room available. I would have to pay a significantly higher price for a suite if I wished to have the ground floor. This left me feeling like the hotel was using my situation of arriving late with children to get more money out of me. I was upset and explained I had called twice and nobody had mentioned additional costs. She did eventually give me what I needed, but was obviously upset (as was I) about the situation. The suite was beautiful, and much more then our usual hotel room, so I understand the additional cost. I do not understand why I was not informed of these costs or a standard room was not blocked for me when I phoned twice...