Queensway Motel — Hotel in Toronto

At the front desk I was told to sign my full name on an electronic signature pad and my receipt was printed out. My e-signature appeared just below the No Refund disclosure on the receipt that was handed to me. I was not shown this No refund disclosure prior to signing, but there was a small sign, which was placed on the check in counter, that stated No Refunds. We were checked into a single room with a queen size bed. My friend was starting to unpack when my son (who was with me) noticed that there were cockroaches on the floor of the room, some alive, some dead. I was so embarrassed! I told my friend to start repacking while I immediately went back to the motel office to inform them of our discovery. We were in the room no more than approximately 20 minutes! I informed the front desk clerk that I had no intention of accepting a room that was cockroach infested and that I expected a full refund as we were not going to stay there. The desk clerk, without even going to our room to verify our find for himself, merely offered to move me to another room and also told me that he was not authorized to refund my deposit due to their No Refund policy. I told him that I didn't want my friend to stay anywhere in their motel, since cockroaches are likely to be there as well and also that cockroaches present a potential health hazard, let alone that you also risk the possibility of carrying them home with you! The desk clerk told me that only the owner, at his sole discretion, could reverse a charge. I asked to speak with the owner and was told he wasn't in and for me to call the following morning when he would be. I left quite angry and came back the next morning and again was told that the owner wasn't in but was on his way, which turned out to be not true. In any event I started getting the runaround and spent the next 2 days trying to connect with the owner and finally, after my continuous persistence, on the morning of December 9, 2019 I was informed by the desk clerk that the owner was not going to give me a refund for the 1 week stay, even though my friend did not spend a single...

I must have lost my mind the day I booked a reservation for this shame of a "motel". They make you pay up front before you are even allowed to see the rooms, which are absolutely disgusting. When you open the door, you are greeted with an overpowering smell of mouthwash and disinfectant which does nothing to cover up the fact that it's still dirty. The bathroom didn't look like anything had been washed off in ages and the shower looked like it needed to be replaced years ago. The air conditioning barely works, but most importantly: the window hardly opens! The room I had booked was on the 2nd floor, so if by chance there were a fire, I would have no way to jump out the window. I don't think a newborn could even fit through it. To add to that, there is also no labeled fire exit so again, you're likely in trouble if you were ever caught there if there was a fire. ||||When I went to make a complaint to the front desk staff, the man working there was extremely rude and would not listen when I tried to voice my concerns. He told me I was not allowed a refund as per the "policy", which they also do not inform you of until after you have paid for. My boyfriend tried to tell him about the fire hazards and all he said was 'well, there's no fire so there's no problem here". He argued that the room was perfectly clean when anyone else who were to look at it could clearly see otherwise. When I said I would not be staying at this dump, he laughed in my face. Now I am out 300$ because of this shady dump. Some reviews I had seen prior to this claimed the hotel was cleaning itself up but I certainly disagree. We left and went to a Comfort Inn, which was 1000x better. AVOID...

Horrible! Blood stains on the mattresses! Cigarette burns in sheets....u have have to give a deposit on top of the $100 |A night rate?!? What? |I had a bad feeling when we pulled the the parking lot and I saw what looked like a drug deal happening by a dumpster in the parking lot at 2 pm in the after noon!|The lobby is disgusting, looks like they don't own a vacuum! |They showed us 3 rooms that were "just remodeled " no way! The mattresses all had stains,|Sheets were stained and burnt by cigarettes or what ever....the furniture in the rooms is all damaged. Used ash trays... in non smoking rooms...the rooms all reeked of smoke...the last room they tried to give us smelled like they spayed a whole can of air freshener too cover up the smell of smoke!|They refused too give back the money....we are fighting with Amex too get a refund...|While we were trying to our money back and older couple, who also checked in when we did. Came down to |Get their money back because their room was a horror story also....they told them too bad ...no refunds and they paid cash..|So they had no way too fight it...I felt bad for them! Nothing like ripping people off!|While we're were literally having a yelling match with the owner...a "couple" checked in... we are from NYC.... and she definitely looked like she was "working" . they didn't even flinch when I said too them the rooms are disgusting....just check in and went on their merry way! |Also found some joints in the...