Kovalsky Restaurant — Restaurant in Toronto

TERRIBLE CUSTOMER SERVICE AND RUDE STAFF.

The food was really good! I can't complain. It was very good. However, the service and the attitude was very, very rude and disgusting.

Unfortunately, this has ruined my experience, I would have loved to come back more often. We were a group of 3 and were deciding what to order. If we ordered the platter, the server mentioned they could make it for 3 people even though it is offered for 2. She also mentioned that without the wine, it would be 14 dollars less. I replied: No, thank you, not all of us are very hungry. And we will have enough food to share, and we might order some desert later. We would like this platter for the 3 of us and without the wine. Furthermore we would like 2 soups. We are going to share the food if that's ok.

When looking at the bill, I was surprised about the price and mentioned it to the server, and she simply said, "I thought you said you wanted it for 3. I said yes, of course we are 3 people. I STRESSED that we don't want a larger size since not all of us are hungry, but we would like one platter for the 3 of us.

It could have been an honest mistake. However, what is more likely is that this is their strategy to upcharge the customer, as neither me nor any of the other guests understood a larger platter. Furthermore, we ordered 2 soups for 3 people and shared them with us.

Her comment at the end was even more insulting "DO YOU WANT ME TO PAY FOR YOUR FOOD NOW?. The temparament and tone I won't forget for a very long time. Unfortunately, I won't be coming back. This has ruined my experience. This is no way to approach the customer. Thank you, and never again!!!

I would have been more than willing to pay if it was a mistake. However, the rude response from the staff has ruined my taste, and even the food all of a sudden lost...

DONT GO HERE LOL! POOR SERVICE & RUDE LADY

The food was good! But the service lady up charged us. We ordered a dinner platter for 2 but she increased the portion size slightly for us and we assumed it’s because there’s three of us, not because we asked for it. We had even mentioned we don’t intend to eat too much and ordered some soup instead. When the bill came around, instead of being charged $58 we were charged 87 for the platter. To our surprise she said she gave us more food hence we have to pay more despite us not ordering or asking for it. Then when my friend clarified the issue, she said you guys already ate this, so what “DO YOU WANT ME TO PAY NOW” in the absolutely most horrendous and disgusting tone possible. The absolute audacity to speak to a customer in such a derogatory manner is inexcusable. Such poor customer service with a lack of understanding. Most importantly my friend was politely speaking and even tipped the restaurant out of respect for the workers time. However to be spoken to in a manner that is insulting and disrespectful is truly the worst part of this place. If you want a good environment and good customer service, don’t go here. Your family and friends will definitely enjoy a better environment and better food...

Had my father from poland here. Drove an hr to come dine here. When arrived they were closed even though they said they were open. We called the restaurant and no one answred even though there was 2 men inside. Eventually one came to the door and said "were having a zoom meeting come back in half hr. "We said but youre sign says youre supposed to be open. They didnt care. Rude and unprofessional. And i am Polish. How sad. Will not return.

Reply to owner:

Your reply is extremely hostile. Never banged on the door but called. Its sad how you treated a potential customer and the attacked them when they wrote an honest review based on experience. Im sorry this was our experience. Your son was rude and never apologized. Im not sure why you chose to attack us. Dziejuke bardzo ale polaki tak sie nie zachowuja. How sad. I cant believe these people just attacked...