Grappa Restaurant — Restaurant in Toronto

I visited this establishment during a friend's birthday party. A few pre-dinner items included ribs in barbecue sauce, which were a delicious starter. It was mentioned by the waiter that they had a rib dinner that had a different sauce on the regular menu that was fantastic and similar to the appetizer, and if I did not like rice, they would substitute for potatoes, and if I did not like it, they would replace it. Despite my request for the rice to be substituted with the potatoes, they served me the ribs with the rice. It was almost impossible for me to control my gag reflex when I tasted the ribs! The rice was like soup water and the ribs were so bad I was so disappointed. After explaining to them that I couldn't eat my meal, I asked for something else to eat instead. They took my meal and returned to me saying I couldn't switch it since the kitchen was closed. In light of the kitchen being closed, I asked that they remove it from the bill since I now don't have a meal. In their words, since I ordered it, it was not possible for me to take it off my bill. I just left it as that because maybe i was tripping about how bad that food taste went back to sit down. Later finding out that I wasn't the only one that complained about the rib meal, about 4 other people complained about it. Went back to explain that if multiple people are dissatisfied about the same meal they should be replacement. They said they could not replace the order so I asked for my plate back. After asking for my plate back they said they would me make me new ribs .. the first time they didn't want to replace my meal because the kitchen was closed, but now they were going to make me new ribs which I didn't want to eat in the first place . Once I asked them why it was they told me I couldn't have a replacement meal made since the kitchen was closed. However, they are prepared to make me the whole same meal all over again if I want to eat. Just to be clear, I didn't even want the meal, but since I am very upset over the whole situation at this point, i wanted the meal to sit and stare at since it was still gonna be on the bill. The ribs were disgusting to me, and after trying my best to be kind and decent about the situation, I had to kindly tell the staff that I was disgusted with the ribs, and multiple people. During the conversation, one of the employees called me disgusting and yelled in my face, attempting to kick me out of the establishment as he continued to yell at me. As soon as I asked him for his name, he said he didn't have to give it , another employee that I asked for the employer's name also decided to hold out on giving it. His name was Daniel and he was apparently the owner. Daniel's behavior was undeniably unacceptable. As someone who claims to be the owner, he clearly needs to improve the way he interacts with his customers. Daniel's lacks empathy towards his customers instead of understanding their concerns and addressing them in a respectful manner, he was dismissive and hostile towards my concerns. Daniel's response further highlighted his inadequate communication skills. Instead of trying to find common ground and resolve the issue, he escalated the situation further, turning it into a heated argument. As the owner, Daniel's behavior was completely out of line with what is expected of someone in his position. It would have been my pleasure to send them an email and let them know that I am concerned about Daniel's behavior and that he needs to be addressed to improve his communication skills by taking proper steps, but sadly, they do not have an email on their page that they can be contacted through .His lack of professionalism not only undermined his authority. It is important for business owners to demonstrate professionalism in their interactions with customers. It would be my pleasure to give this establishment a -10 out of 10. I would never consider returning to this establishment...

Very disappointed! Let's start from walking in. Made reservations for 8pm, and was greeted by who may have been the manager. Another couple walks in about 5 mins AFTER us asking if tables were available, said "manager" walks up, kisses them on the cheek and seats them at a table as we remained standing there. Should have been my first clue.

The appetizer funghi salad was outstanding ...and it went downhill from there. Ordered the veal scaloppini and mushroom risotto, when it arrived, the visual appeal on plating the food was worse than the taste. It looked like blobs of food (pic attached). Not something I would expect in a fine dining restaurant. Risotto was extremely undercooked (crunchy). The veal had gravy on it (terrible) when the menu said "jus", not sure they knew the difference. The vegetables undercooked. Bad all around.

No one came to check in on the table, ask us how the meal was going, refill our water/drinks. Did I mention there is probably only about 25 tables In the whole place. Terrible service. When the server FINALLY came to the table (20'mins later and after we were done eating) we mentioned the rice issue and she offered "to have them cook the rice for longer". I said "I didn't think they could do that", her response "it's risotto, yes you can". I kindly declined. SMH.

No manager came over, didn't offer a dessert/coffee, didn't fix the bill. Nothing.

The place has a sense of arrogance and was not worth it at all!

Decor was nothing spectacular and the lights in the entrance kept dimming in/out, which must of been annoying for those seated in that area.

Parking is a challenge.

Would not...

Worse service that I have experienced.

My family had raved about the food & service being fantastic and became regular repeat customers, so we decided to have my mother's bday there. We had a party of 18. It took a total of 4.5 hours from our arrival to our departure. The appetizers were amazing and I would give that 5 stars. Our main course came 1.5 hours later overcooked. 3 of us at our end of the table ordered beef tenderloin medium rare and it was overcooked to medium well. Other entrees were served without cutlery not being replaced after the appetizers. Desert arrived over an hour later and my cappuccino came 40 minutes after my dessert. To top it off, I brought my cappuccino back to either the manager or owner who was behind the bar and I said that it is cold, not even lukewarm. His reply was " cappuccinos are supposed to be cold, lattes are hot" Really?!!!!

It only took 5 minutes to replace my cappuccino, which came back correct. Why did it take 40 minutes for the first one. The last decaf coffee arrived 10 minutes after mine and ended up as a decaf latte. My uncle drank it anyway, because he didn't want to wait for another 50 minutes again. At least 5 other drinks were missed with dessert and had to be reordered.

I highly do not recommend for a large group due to the lack of detail and poor service received.

My whole family was very disappointed and will most likely not be returning as regular...