Hotel Andalucía — Hotel in Arica

The small and beautiful hotel was busy with holidaymaking Chilean families during our stay. There's a nice patio as well as a rooftop terrace where breakfast is served. ||The breakfast varied slightly from day to day and was ok. The service at breakfast was quite slow, probably because there was just one person serving all the guests. ||Many different people were working at reception and doing the breakfast service. Therefore the atmosphere were not very personal and sometimes it seemed that the staff was more interested in the tv program than in the guests. Especially one person at reception was totally confused. Hoping it was her first week and she was still in her initial training. If not it should maybe has been her last week working there...||Our double room was ok, very clean and had a tv and a safe. ||The location is good for playa Chincorro and in walking distance to playa Las Machas (20-30 minutes to the north). Town centre and the southern beaches (e.g. La Lisera) can be reached by collectivo or bus (no. 14 passes by the hotel and can be waved down...

One of the worst hotels I've ever stayed in. Shockingly rude staff, dreadful experience. Reserved with booking app with parking space and in the morning when loading up my motorbike as agreed the night before, receptionist shouted at me for accessing the bike through the empty room leading to the back door, saying it 'could have been occupied'. Two minutes later the room was locked because just at that moment - at 7am - some guests had apparently very quickly checked in and were given the room leading to the yard out the back of the hotel that they claim is a car park. I was told to walk around the block to access the bike after that and given the wrong key to access it. After saying I would give them a bad review, they cancelled my reservation in booking to try to stop me from doing so - forgetting I had proof of payment. On top of all of that, breakfast was terrible, with bread that must have been a week old, I was overcharged, and the location is in the middle of nowhere with no access to the beach nearby. Really, really...

We stayed one night after crossing the border from Peru. It is walking distance from the bus station and across the street from a developed restaurant/activity area on the beach. They could not locate our reservation when we first checked in (booked through booking.com), but everything worked out well. Mostly families staying here during our visit - there to enjoy a beach holiday. This has nothing to do with the hotel, but our ATM card was 'skimmed' when we withdrew money from a downtown bank - this is the first time this has ever happened and we travel six months out of the year every year. The hotel, btw, is quite a ways from downtown Arica, but it is worth walking down - there are many local shops selling 'stuff' and a nice pedestrian street with...