We stayed as a group of 6 pax and we traveled to Beijing last Nov. 22-25, 2012.||||This hotel has a small entrance way and is located in the middle of Dongsi South Street near stores and clubs. It’s a 20-minute walk to Wangfujing Street, in the city center. ||||We booked through Agoda and were so excited, only to find out days before our trip that Yi Lan overlooked Agoda’s email and did not have a record of our booking. Thank heavens for our Tour Operator (Beijing-Tours) who happily helped me check and confirmed that we were not booked. I immediately called Agoda’s hotline and demanded that they fix the situation. They had to call me back because they had to look for a customer service rep that can speak Mandarin. The customer service representative called me within the day to confirm that they were able to contact Yi Lan and reserve our booking (5 rooms). ||||So I guess our first problem with Yi Lan is that their front desk does not know how to speak English. Out of the 3 front desk personnel we saw throughout our stay, only 1 spoke descent English, the other one was so-so, and 1 (who checked us in) who did not speak English at all. She took forever to check us all in because she had to translate through Google the sentence “I need RMB500 as deposit”. To think we arrived at 2AM in the morning at Yi Lan, we were able to finalize the check-in at 2:45am! We were so exhausted from our flight and so tired that we immediately blanked out when we got to our room. ||||Our room was not bad at all, which I think at least complimented the bad start. The bed was comfy and the comforters very thick. The room has a heater/aircon, the shower also has a heater. They have slippers for the guests. There's hot water available for coffee, cups and small glasses also available. ||||However, they do not have a cabinet for clothes, though plenty of small cabinets for shoes and other stuff. The TV does not have cable, we were lucky at least there was a station in English. They do not have a hair blower, though toiletries are available (toothbrush, shampoo, conditioner). ||||Since our flight back to Manila was at 1am, we decided to extend 1 room and check-out at 6PM. We paid half-day charge (RMB 82) which they just deducted through the RMB 500 we gave as deposit (RMB 100 per room). After check-out they let us leave our luggages in a small room at the lobby so we could still do some last minute shopping before our airport transfer at 9pm. ||||All in all, not so bad if you’ll be staying 2-3 nights tops.||||The hotel is under renovation but they have 20...
Read moreWe would like to thank the hotel for your kidness. This is our first time to Beijing and we enjoyed our stay at Hi Inn Hotel.First point : Good location, 5 minutes walking ( we are with children) from Dongsi station. You can also take a bus near the hotel ( not in front of) to get to the Zoo. Baofan Hutong right next to the hotel will bring you to Wangfujing.Second point : The family room is tiny, but good enough for sleeping, it's really clean, no strange smell neither the chemical smell. We have our room cleaned up everyday, new towels and water refilled. For the price, we did not find better in Beijing.Third point: Staff do not speak english but with translator app, everything works well. My son got sick when we already checked out but the let us get into a room so he can use the Wc and rest, it was really, really kind,I can not thank them enough. They even helped me to order food for my son, such a great help. Fourth point : cheap foods are all around, when we are fed off the tourist restaurant at the Hutong tourist street, we are so happy to eat like local at restaurants near Dongsi station or just 5 minutes walking from the right of the hotel. There is also Wumart in front of Dongsi station that you can find many things.Last point : Dongsi street is lovely, clean with many trees and shop. It make us feel the Beijing people's beat, things that you can not find staying in a hotel at Wangfujing. For negatives points : like the small bathroom, the old stuffs I think that I did not pay for a 5* hotel so...I don't ask more. just u suggestion : if the staff can give customers more informations in English about how to get to landmarks nearby, it would be...
Read moreStayed in Yilan Hotel for 4 nights in triple room with my family. Overall experience was disappointing.||Reception staff cannot speak English. ||Our room was quite old and with a bad smell of smoke inside, window could not be closed easily. All but one electric sockets in the room were broken and not working. A lamp switch was broken as weel, so the small lamp near the bed was always lit up unless we removed the bulb for the night.||||The room rate included breakfast, however the first morning we discovered the breakfast is actually served in a small restaurant some hundred meters away from the hotel. Breakfast was only chinese and extremely simple, just some rice congee (zhou) and soy milk. When ordering breakfast, to my surprise, I was even asked to pay one extra yuan per person. Although this is a small fee, the room I booked already included breakfast so I don't understand why they ask to pay an additional fee. After this I came back to the hotel and asked for a refund for the unused breakfasts. There are few shops and bakery in the hotel vicinity where is much better to have breakfast.||||The only main good point of this hotel is the location, not far from the Forbidden Palace and conveniently located near Dongsi station (subway...
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