New World Dalian Hotel — Hotel in Dalian City

This is an honest review that is not meant to dissuade anyone but to offer a thorough unbiased review. My opinion of New World before my stay was that it was a 5 star hotel, it certainly wasn't horrible, but after my stay and comparing to other Dalian hotels in its league that I've stayed in, think it doesn't fit the bill for a 5 star hotel. I can't complain about the service, Check in was swift and we got a free room upgrade and spa coupons, but the hotel room carpet was stained, there was dust in some places and the furniture and room amenities are aging, slightly dated and need to be improved (I didn't feel the need to zoom in on those issues so the pictures wont reflect this) . I loved that there were lovely art pieces throughtout the hotel and the fitness centre was top notch especially the heated pool. The breakfast buffet had fewer options than expected for a hotel of that standard but it was honestly delicious and satisfactory, they had both Chinese and Western dishes, fruit and cereal. The waitresses from Guo restaurant had the best service they went out of their way to make our dinner pleasant. The most disconcerting issue I had with New World was that the room deposit refund took longer than I've ever experienced, I found it highly unusual and somewhat disappointing because I've stayed in a lot of 5 star hotels and usually the refund is instant but they told us it would take up to 3 days. Maybe this is standard practice for them but it made no sense to me and I've never had to wait that long. In any case surely it doesn't take 3 days to...

My family and I live about an hour outside of Dalian. New World is by far our favorite hotel in the City. We normally have an excellent time, but our last stay I have felt the urge to post as they went above and beyond to accommodate my family and make it a memorable visit. While my family was eating dinner, Ann Zhu the Sales Director, asked us how our stay was going. As always we said it was going great. She asked if the hotel could provide some toys for my two boys (6 and 3). We were blown away when we returned to our room as there was an awesome play tent, legos, and an awesome nightlight for the boys. I want to thank Ann for her act kindness and it just reaffirms why we love this hotel so much.||||If you have never stayed here. It is a super family friendly hotel. The breakfasts our excellent. Their pool and gyms are some of the nicest we have experienced in our travels. It is also in a great location with a mall and many quality restaurants near by. I highly recommend staying here if you...

checked in from 17 to 21 July. Hotel is relatively new and building and facility is well maintained, staff is generally well mannered particularly the Residence Club staff, Kenzo, Amanda, Alisa.||||However, I would like to bring to the attention of the management on the terrible conduct on the front desk during check out. I have specifically instructed the front desk staff and indicated on the receipt that I wanted for the charges to be charged in local currency(RMB) instead of the my home base currency (SGD). I have re-emphasize 2 times on my request and he assured that it has been taken care of.||||Despite that reassurance, I found it surprising that it is completely different from what it is supposed to be. Have called in to the front desk and supposedly a duty manager will look into this but I have not seen it being resolved.||||Do...