Hotel Universal Guilin — Hotel in Guilin

Via our in-country travel agent, Top China Travel, we requested a river view room, were assigned a two-room suite that was set up for families with young children, and it was SOO adorable! Being that we were a couple, NOT traveling with children, I wished we DID have kids with us because they would have squealed with delight when they saw the pink Peppa Pig bedspreads, wall decals on the bedroom and bathroom walls, rocking horse, foam blocks and kid-sized tent to play with, Peppa Pig mugs, and cutest of all, the toddler-sized bear cub-themed potty seat and step stool (check out my pictures). The two rooms were large enough, the windows overlooking the river, bridge, trees, a lit-up pagoda and a small park were huge, and the view of Guilin's famous karst mountains were stunning. Like others have written in reviews, these windows could certainly use a cleaning and the views would be even more compelling. We found a few amenities in the room to be unique to this hotel: while there were complimentary water bottles, there were also other bottles on the desk of presumably higher quality water for sale plus beer and wine, and, in the bathroom, there were boxes of ladies' and men's underwear, stockings and socks. Outside the door to the room/suite is a console with a doorbell, a light switch to request a room clean, plus a few other buttons and switches. There is also a cute, kid-style "My Room" sign hanging on that door. Breakfast here was a huge disappointment, with foreigners being "assigned" to the Western-style breakfast on one side of the dining room, and Chinese guests being ushered to the Asian breakfast on another side, for which everyone received a color-coded ticket to present at breakfast. Food choice was limited, the amount of it was also limited, and hot foods were served at room temperature. Not satisfying at all. The lobby is a VERY busy place as this appears to be a tour group go-to hotel, there is a massage day "spa" right off the lobby which had good prices, as well as a travel agency. The Zheng Yang Pedestrian Street, a perfect destination for people-watching, shopping, dining, the Sun and Moon Pagodas, etc. is steps away, and I'd recommend a walk on the Li River promenade,...

I recently stayed at the Universal International Hotel in Guilin, located next to the Li River and close to the Elephant Trunk scenic spot. I booked through Trip.com, but the check-in experience was disappointing as I had to wait an hour for my room to be ready. Fortunately, the staff were kind enough to upgrade my room due to the delay. The new room was much bigger and included a living room. Although the room was clean, the decoration felt outdated. I encountered issues with the toilet, which maintenance promptly fixed, but the bathroom drain emitted a terrible smell, necessitating that I keep the bathroom door closed. On the last evening, I was disturbed by a cockroach running around the floor.The hotel’s breakfast was quite poor, with a very limited selection. The so-called “international” options were almost nonexistent, consisting only of toast and coffee. I stayed for three nights but only ate breakfast once due to its subpar quality. However, the location of the hotel was excellent, being very close to all the scenic spots. Despite the responsive customer service in handling room issues, my overall experience at the hotel was very low, and I did not enjoy my stay. Given these issues, I would not recommend this...

My fav hotel of all the hotels i stayed for my one mth long in china. Spacious room, bright and clean, laundry room with many washing machines, small gym and big reception counter. Breakfast included in my booking.The only unpleasant thing was a cockroach on the wall of the corridor near the lift which the staff did not get rid for me even thou i communicated with them over the phone, that i had to go down to the lobby to let them know again. They said it was removed so i went back up only to see it still on the wall, so i had to call to inform them again. Not removed but claimed it was removed. Haha. Either the cleaner lied to the lobby staff or miscomm somewhere.Nice hotel...