Holiday Inn Kunming City Centre — Hotel in Kunming

One-bedroom suite on high floor at Holiday Inn Kunming City Center: It’s good to be homeI was upgraded to a high-floor one-bedroom suite with the largest area in the hotel, with 67 square meters. Although the layout is not very neat, the circulation is clear, the primary and secondary bathrooms are clearly separated, and the guest bedroom area is sufficient. The only drawback is that the drawers of the living room desk always slide out by themselves and need to be stuffed with stuff to stabilize them. There are no related materials about the mythical beast family (formerly Bumi Bear) and spokesperson Mao Buyi in the room, such as the startup screen, etc. It is estimated that the southwest region will be slower to follow up. There is no administrative treatment or welcome fruit, but there is a 60 yuan meal coupon. Obviously, dining in is not enough, and you need to make up the difference yourself. The gym area on the 6th floor has an exclusive outdoor area. In the summer, there are beer BBQ activities, and the surrounding view is particularly good. The swimming pool is quite good and the equipment in the gym is sufficient for daily exercise.​​There is no welcome drink coupon, and the free freshly ground coffee machine in the lobby is often turned off, requiring guests to start it themselves. The entire process from start to cleaning to making coffee takes at least five minutes. On the first day, there were no tour groups, mainly business guests, and the occupancy rate was not high. The paper coffee cups in the front hall were large ones (but without lids); on the second day, there were group guests, and the accompanying paper cups were immediately replaced by mini cups. , the power cord of the coffee machine was also unplugged. How could a thief be so calculating? This was so inappropriate. Only when there are group guests, there will be greeters in ethnic costumes at the door to hand out souvenirs to the guests, which is not usually the case. Even IHG diamond members do not receive any gifts. For breakfast, Zhajiang rice noodles (minced meat rice noodles) are a common breakfast combination in Kunming hotels. The taste is average, but you can never go wrong. The fruit section includes papayas, bananas (cut bananas are supplemented with salad dressing and raisins), etc.; the freshly squeezed juice section includes watermelon juice, cucumber juice, etc.​​Suite 1208 where I am located is at the corner at the end of the corridor and has excellent privacy. But in the evening not long after I checked in, there was still an unknown man 𠳐𠳐𠳐 knocking on the door. When I opened the door and asked, he said he went to the wrong place. But based on my seventeen years of business travel experience, judging from this person's dress and demeanor, he looks like a habitual criminal in some respects, you know. The hotel is not very high, so for a person like me who is 1.95 meters tall, walking inside is still a bit depressing. But fortunately, the hotel has undergone partial fine-tuning renovation, and now the public areas and guest rooms look much brighter, simpler, and more fashionable.​​There are quite a few newly opened hotels recently, such as the Radisson Hotel in Xi'an, etc. I hope Intercontinental Group will also speed up the pace of opening cloth stores by the end of the year to satisfy its fans. In the past nine years, I have stayed at Kunming Central Holiday Inn many times. I remember that when I stayed for the first time, I met the automobile category leader of an OEM in the breakfast restaurant. We chatted for a long time. The warm dining environment left a deep impression on me. impression. The location of the hotel couldn't be better: it only takes 3-5 minutes to walk to Tuodong Stadium and Dongfeng Plaza subway stations on Line 3 (opposite Exit A of Tuodong Stadium Station is Shangri-La, but there is no sign of opening yet); For shopping, the nearby ones are Hang Lung and Jinge, and the slightly further ones are Shuncheng and Joy City; for hotels, Kunming Hotel is right opposite, and Central CP and Hampton by Hilton Guandu are not...

I am an Elite Gold Member. My wife and I traveled the whole way to your hotel, and we were tired. Without insisting, we were not given an upgrade. At your reception, only Platinium and Diamond members have privileges. We were upgraded to a very nice suite, room no. 1008.

Then we got a phone call from the reception to pay a guarantee. I told them I would do it tomorrow. After eating at your only restaurant on the first floor, the waiter came to our room and asked for a payment of less than CNY100, as we had not paid a guarantee yet. I understand that you do not give credit to everyone, and you must have had some bad experiences. But I am an Elite Gold Member, and I have always paid my bills. To send the waiter to our room was a big insult to me, and I got very angry.

Your reception staff was helpful. I wanted to mention one name especially: the Guest Services Manager, Emily Lou, who helped us send a parcel to Cambodia, gave us information and organized an early taxi at the airport on our departure day.

We regret that only one restaurant was open. The restaurant is very clean, and the staff and cooks were very friendly and helpful. However, a head chef and an egg station were missing at breakfast, so I had to order eggs directly from the cook on duty behind in the kitchen. Without a head chef, the food was ok but not especially delicious. We ate twice a day at your restaurant on the first floor, but you can really improve the quality of the food. We regret that the Chinese Restaurant on the third floor and the Thai Restaurant on the ground floor have...

◘ Swimming Pool is open to the public and is constantly filled with screaming kids 24/7 having swimming lessons. The hotel has rented out the pool for swimming classes to make more money...

Previously when I stayed here it wasn't rented out and actually it was quite a lovely small private swimming pool for guests to relax in, but now it's quite disgusting the water is discoloured, murky and generally the whole place looks overused and run down.

◘ Make AC adjustable in rooms, what's the point of having an AC panel in room if the hotel is already set at a certain temperature. My room was 27°C... way too hot! Staff are unable to do anything, every room is the same.

◘ I only stayed for two nights and during this time I saw almost every single staff member using their mobile phones in front of guests; playing games etc.

◘ Breakfast chef didn't ask about egg frying preference e.g. 'sunny side up' or 'over easy' and proceeded to make possibly the worst fried egg I've ever had, for some reason he purposely burst the yoke and spreads it around...spoke to Manager who fixed the problem, and I finally got a normal fried egg. Why is he out there if he has no idea what he is doing?Lack of staff training.

◘ Reception check in, cold, shy, unresponsive, and gave no information about hotel facilities or breakfast times etc.Her name was 'Selfie'.Again Lack of staff training.

◘ Check out slow, guests don't queue and push in,...