Grand Hyatt Kunming — Hotel in Kunming

It had been 20 years since I last visited Kunming — I was just 7 years old back then. This time, I came back for something truly special: to propose to my girlfriend on Qixi Festival, China’s Valentine’s Day. Given how much this moment meant to me, I wanted everything to be perfect. That’s why I chose the Grand Hyatt Kunming, a brand I’ve always trusted, and booked a Deluxe King Room with Club Access for August 28–30.The first night started well. We stayed on the 26th floor — even though the room was near the elevator, it was surprisingly quiet, and the layout and lighting made it feel warm and comfortable. Everything was off to a good start.But things took a turn the next day — the actual day of the proposal, August 29 — a day I had been planning for a long time.We were given a room on the 24th floor, and from the moment we walked in, I could tell something was off. The layout felt awkward, and the room was noticeably warmer than the night before. I turned on the air conditioning, but it didn’t seem strong enough. I even checked with the hotel staff that afternoon and was told the room was “standard size.”After the proposal (which thankfully went beautifully!), my fiancée and I left the room around 9:00 PM for dinner. Before leaving, we set the AC to 16°C, hoping we’d come back to a cool and comfortable space.But when we returned around 11:30 PM, the room temperature hadn’t improved at all. It was still stuffy, and the bathroom was even worse — no proper ventilation, just heat and humidity. We called the front desk, and two technicians came up. After checking everything, they told us the room was “normal.” I asked if we could switch rooms, but the request was brushed off. They just told us to wait — that it would eventually cool down.By then it was already 2:00 AM. Both of us were completely exhausted and had no energy left to argue. We tried to sleep. But at 8:30 AM, I woke up drenched in sweat — the room still hadn’t cooled down.Honestly, I’m heartbroken by this experience. This day was supposed to be one of the most memorable and romantic nights of our lives. And now, while we will remember it, it’s for the wrong reasons. I never imagined that a stay at a Grand Hyatt, in a room I paid extra for (with Club Access and “Deluxe” in the name), would turn out to be so disappointing.I didn’t come here expecting perfection. But I did expect basic comfort, and at the very least, a response from staff that showed they understood how important this stay was for us. Sadly, that...

Its a brand new 5 star hotel worthy of being called GRAND Hyatt. The staff were all lovely and service was top notch from the check in experience right up to the check out. We arrived very early at 3am and was greeted by a lovely receptionist I think who was called Sami and despite the wee hours, there was a bell boy and Sami who ushered us in warmly to our new and very comfortable room.||The hotel has an excellent gym and a lovely 25m pool and a spa - facilities that is up to par with many paying gyms as the equipment were all very new and had a wide range Elsewhere, the visuals were stunning eg the entrance lobby and the other common areas were all tastfully decorated. Rooms were large with many modern touches eg washlets found in Japanese toilets and automatic blinds. The welcoming fruit platter was a nice touch. Perhaps it could have been a bit bigger to showcase the many different local fruits they have in Yunnan.||What was pleasantly surprising was the inhouse restaurants under chef Martin Aw Yong. Perhaps I may be bias, but we were very happy to meet Martin who was a fellow Singaporean and he recommended us to try the inhouse Japanese and Chinese restaurants. Both were excellent. The Chinese restaurant has the yummiest Peking duck with the the thinnest crepe/wrap and the other dishes we had was delicious - after a few days of sightseeing in Yunnan we were craving for something less"local"and a bit more international. ||The Japanese restaurant was surprisng very value for money and of a high standard too and we enjoyed two meals there. The manager Hank was very welcoming and service was impeccable. It opens till 2 am in the morning which is very useful as most places in Kunming closes around by 9pm. It has a lovely outdoor terrace which I imagine would be very nice in warmer weather.||My only feedback was that there should have been a bit more promotion and visibility on these restaurants because as a foreigner I was struggling a bit with the food choices and they were good options. As for the rooms, they were of a high standard , was very comfortable and we would not heistate to return if we are in...

Its a brand new 5 star hotel worthy of being called GRAND Hyatt. The staff were all lovely and service was top notch from the check in experience right up to the check out. We arrived very early at 3am and was greeted by a lovely receptionist I think who was called Sami and despite the wee hours, there was a bell boy and Sami who ushered us in warmly to our new and very comfortable room.||The hotel has an excellent gym and a lovely 25m pool and a spa - facilities that is up to par with many paying gyms as the equipment were all very new and had a wide range Elsewhere, the visuals were stunning eg the entrance lobby and the other common areas were all tastfully decorated. Rooms were large with many modern touches eg washlets found in Japanese toilets and automatic blinds. The welcoming fruit platter was a nice touch. Perhaps it could have been a bit bigger to showcase the many different local fruits they have in Yunnan.||What was pleasantly surprising was the inhouse restaurants under chef Martin Aw Yong. Perhaps I may be bias, but we were very happy to meet Martin who was a fellow Singaporean and he recommended us to try the inhouse Japanese and Chinese restaurants. Both were excellent. The Chinese restaurant has the yummiest Peking duck with the the thinnest crepe/wrap and the other dishes we had was delicious - after a few days of sightseeing in Yunnan we were craving for something less"local"and a bit more international. ||The Japanese restaurant was surprisng very value for money and of a high standard too and we enjoyed two meals there. The manager Hank was very welcoming and service was impeccable. It opens till 2 am in the morning which is very useful as most places in Kunming closes around by 9pm. It has a lovely outdoor terrace which I imagine would be very nice in warmer weather.||My only feedback was that there should have been a bit more promotion and visibility on these restaurants because as a foreigner I was struggling a bit with the food choices and they were good options. As for the rooms, they were of a high standard , was very comfortable and we would not heistate to return if we are in...