HOWARD JOHNSON HUAIHAI HOTEL — Hotel in Shanghai

I was terribly disappointed with our stay in this Howard Johnson from Nov  11 to Nov 16 for below reasons:1) During the check in on Nov 11 afternoon,  the lady at the front desk failed to find my reservation with my passport so I gave her a hard copy of my trip.com reservation confirmation. However, she forgot to give it back to me. The next day when I asked for it at the front desk, I was told it had been thrown away. No big deal but a little surprising.2) After I moved into my room 1301 on Nov 11 afternoon, we flushed the electronic toilet by pressing the button on the left side of the toilet bowl. However, the button failed to bounce back. The result was a disaster because the toilet water flooded my bathroom. Your serviceman told us we should have used the remote control but we didn't know and nobody ever explained to us how to use the remote control. Another problem was that whenever we walked by the toilet, the seat automatically went up which was very annoying. The second time when we flushed the toilet with the remote control, it didn't work. We called the serviceman and he told us the remote control was turned off! We decided the electronic toilet was not our cup of tea and moved to room 1215 the next day.3) During our stay it was warm and humid and the front desk told me it was the government's order not to supply air-con cool air after a certain date so there was nothing he could do. We sweated every night and could not sleep well. Your breakfast room was also hot. I was in shorts and still sweated as I had my breakfast.4) I found out the CNN channel was jumping up and down and freezing continuously. It simply could not be watched. Your technician told us a reason I didn't understand that there was nothing he could do.  That was a big disappointment as I chose to stay in Howard Johnson because it is a CNN channel partner hotel.5) The shower stall door leaked shower water to the bathroom floor because some sealant was missing on the shower stall door hinge. The towels were of poor quality as they did not absorb water on our wet body. 6) The coil of the hairdryer was too short to dry hair in front of a mirror. 7) The sockets in the room were not uniform. As a result I had to test every socket in the room before I could find two sockets that would fit my adapters for iphone and apple watch. Conclusion: I was terribly disappointed with our stay in this hotel. On November 17, I emailed my above complaint to the hotel's General Manager and received...

Our stay was pleasant and this was the cheapest hotel in the area for this time of year (and we now know why). Although the staff were pleasant, there service was not ‘above and beyond’ and there was no staff who made our stay ‘special’ or ‘worthy of recognition’. Walking to our room, I was very skeptical as the floor carpets are uneven and stained which isn’t pleasant. The room was nothing exciting, the carpets look old and there was, disappointingly, only one available plug in the room. The bathroom is nice with a shower and bath and the bathroom itself is spacious. We were disappointed that the doors aren’t more soundproof, we could hear members of staff and visitors outside our room as early as 5:30am. The hotel is located close to a few popular eating spots, such as ‘Charlie’s’, ‘Mad dog’, some Starbucks, Tim Hortons and local eateries. If you’re staying here I’d recommend to use the blue bike APP for foreigners as there are plenty of nice eateries within biking distance, such as the popular ‘Pie society’. The hotel also currently has a testing site right outside which is convenient. Overall the hotel was cheap and a bed for the night. - Just what you need if you’re spending the whole day outside...

Stayed 4 nights (I stayed here last year too).|Location - great!|Room - cold. Opposite a building site that starts at 5.30am and above the hotel restaurant that is closed for a refurb and where the workmen start banging and drilling at 7am. I couldn't be bothered packing everything up to change rooms but the point is that such rooms should not be given to guests until the internal refurb has been completed. The room was also cold with no way to warm it up.|Breakfast- relocated to a poky room on the 3rd floor during refurb of the main restaurant. Limited choice, bland and unappealing so I went to Spread the Bagel around the corner every morning! |WiFi - no problems but it did take me 1 hour and a discussion with check-in to get it!|Room safe - not working when I checked in. It took a few hours for it to be fixed - the repairman was very nice and said he would need to get new Duracell batteries for it! Why doesn't the hotel just do weekly checks and save guests a lot of unnecessary hassle?|Housekeeping staff - lovely ladies. |Overall, I can just about put up with this hotel for a few nights while on business but there is absolutely no way I would stay here if I were on holiday and paying out of...