Okura Garden Hotel Shanghai — Hotel in Shanghai

⭐⭐⭐⭐ 4.5/5 – Elegant Retreat with Impeccable Service I stayed at the Okura Garden Hotel Shanghai during my business trip, and it was a delightful blend of Japanese precision and Shanghai charm. While not flawless, the experience was memorable for its serene atmosphere and attentive staff. First Impressions: The lobby exudes timeless elegance with its floral arrangements and soft lighting. Check-in was efficient, though the front desk could get busy during peak hours. A welcome tea was offered—a nice touch! Room & Comfort: My Deluxe Room was spacious and spotless, with a plush bed and a stunning city view. The decor felt slightly dated (classic 5-star rather than modern chic), but the amenities were top-tier: a deep soaking tub, high-quality linens, and a quiet HVAC system. Housekeeping was meticulous. Location: Nestled near Shaanxi Road, the hotel is steps from the French Concession’s tree-lined streets, with easy access to Nanjing Road (10-min walk) and Xintiandi. The South Shaanxi Road Metro (Line 1/10) is a 5-minute stroll away—ideal for exploring. Dining & Service: - Yamazato (Japanese restaurant): ★★★★★! The sushi counter was transcendent, with flown-in ingredients. Pricey but worth it. - Garden Café: Solid international buffet, though the spread could use more local flavors. - Service: Staff were polished and proactive—they remembered my coffee preference by day two. Minor hiccup with slow room service one evening. Amenities: The indoor pool was a highlight (spotless and rarely crowded), but the gym equipment needs updating. The garden courtyard is a hidden gem for morning tea. Constructive Notes: - Wi-Fi was occasionally sluggish. - Some corridors felt worn compared to the renovated lobby. Verdict: A refined, slightly traditional hotel with superb service and location. Perfect for travelers who value tranquility over flashy modernity. Would return! Note: If you need adjustments (e.g., stricter 5-star praise or focus on leisure/business),...

I am writing this letter to express my deepest appreciation and to award your exceptional team the highest rating for their outstanding service and professionalism. My recent stay at your esteemed hotel once again exceeded my expectations, and I felt welcomed, valued, and truly at home. From the moment I arrived, the Guest Services Department team impressed me with their warm smiles, attentiveness, and dedication to ensuring a seamless and pleasant experience for every guest. I would like to especially commend Mr. Jiang Pei Liang, Ms. Ma Simin, and Mr. Zhang Yuanyuan for their exceptional professionalism and meticulous care. Their attention to detail and ability to anticipate my needs ensured I fully utilized and enjoyed all the facilities your hotel has to offer, making my stay incredibly convenient and comfortable. Additionally, the team assisting with my luggage demonstrated unmatched proactivity, courtesy, and efficiency. I must extend my heartfelt thanks to Mr. Wang Ji and Mr. Zeng Zheng Hao, whose exemplary service truly stood out. They not only ensured my belongings were handled with great care but also addressed all my queries thoughtfully and thoroughly. Their outstanding performance made me feel the genuine warmth and care that define your hotel’s exceptional hospitality. The collective efforts of your team reflect an extraordinary commitment to delivering top-tier service. Their professionalism, sincerity, and smiles have left a lasting impression on me, and I can confidently say this is the best service I have ever experienced. Your team undoubtedly deserves the highest praise and recognition for their exemplary work. Thank you once again to the entire Garden Hotel team for making my stay so memorable. I sincerely wish your hotel continued success, growth, and prosperity. Yours sincerely, Jessica Wu Room...

In the last two years, I spent 1-2 days in this hotel almost every month. I have only good things to say about it.|First: the position. The hotel is situated in the heart of Shanghai, in the wonderful neighborhood of the former French Concession, on the elegant avenue of Huai Hai (the Parisian Avenue Montaigne of Shanghai). It comprises the building of the former French Club, with its majestic ball hall, with its Belle Epoque architecture. For those who saw the movie;" The last emperor", this is the place where the balls were taking place in the 20's and 30's, and where the ball scene in the film was really turned. It is exactly the same today, if you plan your marriage in Shanghai, you may rent it...|In the front of the hotel, it is a park (also of the previous French club) - it is rare to have a private park in the center of a huge city like Shanghai.|The hotel is a relative new tower with beautiful, tasted-furnished rooms; maybe a little smaller than in other 5-star hotels, but the quality/price ratio is very advantageous. A working table with more points for your computers is a plus for those in business.|a good health center|elegant business room, elegant lobby rooms, elegant bar (all in the previous French club)|A wonderful service, I don't know the names of all the helpful personal (front desk, housekeeping, concierge, etc., etc.) who makes you stay perfect, maybe I can cite Mr. Li Jin, The Rooms Director.|The first time when I was the guest of the hotel, I had some problems with the breakfast (very rich American, Japanese and Chinese breakfast, but a short variety for a guest from continental Europe), I brought it to the attention of the hotel director, and since then I have been satisfied with the food for a continental European taste too.|i will continue to stay at this hotel every time when coming...