Jinjiang Hotel — Hotel in Shanghai

The hotel has a large courtyard. The accommodations in Jinnan Building and Jinbei Building are open to the public. The twin bed in Jinnan Building, the old building I booked, was arranged on the first floor after arriving. When I opened the window, a smell of oil smoke came out. Outside the window was the narrow kitchen equipment. Go down the aisle, negotiate with the front desk, and add some money to move to the Jinbei Building. The Jinbei Building is relatively new, and the rooms are large. The rooms are arranged to face the courtyard and can open windows. However, the bathroom arrangement is very unreasonable, there is water on the floor of the shower room, and there are construction problems. That love seat is weird. The hotel is in a good location, located in the old city, with Wutongshu Street extending in all directions. For bosozokus, Wukang Road, Sinan Road, Zhangyuan, etc. can all be reached on foot. There are few parking spaces on the ground floor of the hotel, and we are required to park in the underground parking lot. When we arrived, the security guard just went underground without asking, and found out that there was no elevator and the luggage had not been picked up. I have to praise the housekeeping department and lobby staff. I left something at the hotel and found it at night. It was delivered by SF Express the...

Compared with the reputation of Jinjiang Hotel, the service still needs to be improved. When checking in, the service staff were polite and followed the procedures, but I could not feel the sincere enthusiasm and enthusiasm of the service staff. Everything was By convention. I applied for an extension on the first day I checked in, and went to the front desk to inform the staff about the extension. However, something unpleasant happened on the day of the extension. I came back from traveling and found that the key card had lost its magnetism and I could not enter the room. At this time, my mother and I were very tired but could not enter the room. I quickly went downstairs and asked the front desk staff. After checking, they said that the renewal form had not yet arrived at the front desk, so the door card was automatically demagnetized when the time came. It said that the equipment was aging and delayed. Then I would like to say that I informed the front desk about my extension on the first day. Why not change it on the system or make a record? Although in the end the lobby manager gave me fruit with a smile on his face, But I think this kind of thing shouldn't happen. It still lacks the minimum sense of responsibility. The store is famous and I hope to provide employees with basic...

First I have to say that in general the reception staff and general manager are friendly and try to be helpful. Also the cleaning staff do their basic job and the hotel has some amenities and style to it. However, this hotel has not been properly maintained by the owners. You can see the history of the hotel by only looking at the carpets in the rooms, which are dirty, smelly and simply need to be professionally cleaned - or exchanged completely. The hotel appearantly doesn’t enforce the non-smoking policy, since you can smell smoke almost everywhere in the floors and rooms. The total dealbreaker for me was the fact that the aircons in the rooms either emitted a horrible smell, or they didn’t cool down properly, the ACs need to be cleaned and fixed desperately. During my 3 night stay it never got colder than 24C in any of the rooms they assigned to me, even at night when it was only 28C outside. During day temperatures went up much higher. Same issues persisted in every room. I have stayed in many other hotels in China with lower categories than 5 stars and never had such an experience before. Fortunately, the trip.com support managed to cancel the remaining 4 nights of my stay for me, thank...