Regal International East Asia — Hotel in Shanghai

After checking out 6 different hotels in the area for my parents, I decided on Hengshan Garden hotel (Picardie building). The preview was great and we got a good price including lounge access. The newly renovated rooms in classic old school Shanghai style are very nice and quiet. The bathroom was kept nice and clean. The breakfast was good although more geared towards Chinese guest than Western.|The beds were super comfortable. The room had a great view of the park and despite being on a busy intersection, there was no noise coming into the room (this may have more to do with the fact 80% of the cars in Shanghai are electric so there is no noise).|The location is excellent. You can walk through Xujaihui park and get to all the shopping malls like Grand66, IFC and Metro city. There are so many places to eat, drink and shop in the area. Walk along Hengshan road under the trees around the French Concession.|The hotel itself has a very nice garden behind the main building with a small pagoda and pond to sit and relax.||The only real negative is that even though we clearly agreed multiple times that my parents would have a late check out as their flight was very late, they were literally kicked out the room. This was really quite upsetting as they are in their 80's. Totally unacceptable. Alice and the staff did apologize but clearly internal communication is terrible. Especially for an hotel this caliber and having all the amazing communication tools available in China, this really left a bad taste in our mouth.||So great hotel but confirm, confirm confirm.||||||Note this is newly renovated building next to the main hotel...

The Hengshan Garden is a lovely grand hotel with an impressive reception area off which is the main breakfast and lounge/bar area. It is sited on one of Shanghai's noble streets with a metro station 5-10 mins walk away. All the staff we met were polite, helpful and spoke English. It has two towers of accommodation linked by a leisure complex and tennis pavilion. Its surrounding gardens with cherry blossom trees, lakes and pagoda are beautiful. Our bedroom had two comfortable queen beds, a separate bath /shower wet room, toilet and hand basin area, TWO chairs ( well done!!), an office area, large tv, espresso machine and kettle. We had access to the Executive Lounge which provided an excellent retreat after a busy day touring Shanghai. The buffet choices of hot or cold, Chinese / European fayre, alcoholic /soft drinks was first class. Its waitresses were exceptional and always eager to please and have a chat. This also applied to the breakfast buffet in the main part of the hotel. Spoilt for choice. The Hengshan provided us with an excellent welcome to our...

My recent stay at the administrative building of this so-called five-star hotel was an absolute disaster. I was utterly shocked and extremely dissatisfied, and I feel compelled to share my experience to warn others.Disappointing Dining ExperienceThe hotel’s dining quality was nowhere near what was advertised. The breakfast buffet was a complete letdown. The options were scarce and unappetizing—stale bread, lukewarm noodles, and fruits that looked like they had been sitting out for days. The staff were slow to clear used utensils or refill drinks, creating a chaotic and uncomfortable dining atmosphere.This hotel’s administrative building is simply not worth the time or money. From the disorganized environment and facilities to the unpalatable food, the neglected environment, and the lackluster service, every aspect fell short of expectations. Whether you’re traveling for business or pleasure, this is a place to avoid. I will never stay here again and strongly urge others to think twice before...