Andaz Shenzhen Bay — Hotel in Shenzhen

I'm a seasoned traveler who has stayed in over 100 hotels worldwide, and I can confidently say that my recent experience at the Andaz Shenzhen Bay was by far THE WORST. I booked this hotel to celebrate my birthday, expecting a luxurious and memorable experience. Instead, I was met with a shocking level of negligence and indifference that ruined my special day.||||Here's what happened: I left my room in the evening and returned to find the entire electrical system had failed. No lights, no TV, no hairdryer... and worst of all, NO AIR CONDITIONING! This was unbearable given the humid weather in Shenzhen. Imagine a dark, damp, and stuffy room in a so-called "luxury" hotel.||||Despite my complaints, the staff offered no solutions and claimed no other rooms were available. I was forced to spend the night in this unbearable "black box," sweating and miserable. To add insult to injury, the duty manager was dismissive and even threatened me when I tried to express my dissatisfaction the next day.||||This is unacceptable for any hotel, let alone one that claims to be a luxury establishment and charges a premium price. As a World of Hyatt Globalist member, I'm accustomed to a certain standard of service, which was utterly absent during this stay.||||Here's what I found particularly appalling:||||Complete failure of essential amenities: The entire electrical system in my room malfunctioned, making it uninhabitable.||Indifferent and unhelpful staff: No alternative accommodation was offered, and my complaints were met with dismissiveness and even threats.||Lack of accountability: The management showed no remorse for the inconvenience caused and offered no compensation for the disastrous experience.||My advice: Avoid this hotel at all costs. There are plenty of other options in Shenzhen that offer better service, value, and basic functionality.||||To the Andaz Shenzhen Bay management: This incident reflects poorly on your brand and your commitment to guest satisfaction. I urge you to take immediate action to address these issues and prevent similar situations from occurring...

In an era where contemporary hotel design is largely preoccupied with functionalism and superficial opulence, Andaz Shenzhen Bay, through Tony Chi’s humanistic narrative, constructs a spiritual realm that transcends physical space. Far from settling for visual spectacle, it delves into the very essence of social dynamics among modern urban elites. This philosophy redefines the traditional logic of hotel public areas: the lobby transforms into a city’s living room, corridors become art galleries, while restaurants and lounges evolve into salons for intellectual exchange—every detail imbues the space with an emotional resonance that speaks directly to the soul.||The birth of this hotel is itself a metaphor for the end of an era. As the swan song of the "golden age of hospitality," it stands as a testament to China Resources’ extraordinary vision. Despite the presence of Park Hyatt in Shenzhen, the owner’s representatives ventured to Tokyo for inspiration, ultimately adopting the Andaz Tokyo Toranomon Hills as their blueprint. They persuaded Tony Chi, who had long abstained from hotel design, to take up the pen, leaving behind his "one city, one masterpiece" legacy for Shenzhen. Poignantly, this also marked Tony Chi’s final bow in hotel design.||This city of perpetual innovation deserves an oasis where one can truly breathe. At dawn, sunlight filters through louvers, casting dancing reflections on the pool’s surface—time materializes here as fluid interplay of light and shadow. By afternoon, cradling a cup of Fenghuang Dancong in the Mayflower Tea Room, one witnesses the silent dialogue between the crimson silhouette of flame trees and the glass façade of the Spring Bamboo tower. As night deepens, jazz notes from Bar 1919 ripple across the skyline, while the zest of a "Shenzhen Mule" deciphers the city’s character in every sip. This is the quintessential way to unlock Andaz Shenzhen Bay—not as a checklist item, but as an immersion; not as a transient stay, but as...

Despite being the life time globalist for the last 8 years with an extensive profile in the World of Hyatt program, Andaz does not seem to understand how to deliver personal services to the ones who matter the most. The check in takes too long and the check in area is too congested and cannot accommodate more than 4 guests to check in simultaneously. The room does not have all the right amenities such as two different size of slippers. The coffee machine does not work . When I go to breakfast at 930am in the morning the restaurant manager said "sorry you have to wait." Not until I told him I am a life time globalist when he gave me a table in 3 minutes. This should have been planned before the arrival of all the top World of Hyatt members. It is how Park Hyatt Shenzhen did well which is anticipating what should be done in delivering top quality services to the life time globalist. The food is bad. I ordered a bowl of wonton noodles which has very little noodles and two wontons. The taste is bad and plain. In the evening when I was enjoying a bottle of champagne with my guests, I was rushed by the waiter to settle the bill. It is because the front desk's credit card authorisation amount of RMB 2000 was not enough to pay for the bar bill. I would be happy to pay but they did not have to rush me before I asked for the bill. What seems to be the rush. As a whole, it is a first class hotel in the hardware. But in terms of services it is like a 3 star small Chinese hotel when they do not understand what a loyal paying customer needs and expects. Will I stay in this hotel again? I am afraid yes because I do need a hotel in Nanshan area for my activities and business. But I just have to adjust my expectations in order not to be disappointed. Park Hyatt Shenzhen is still the...